INDUSTRY SOLUTIONS

Credit Unions and Banks

Connect with your members through secure email and text for payments, documents, photo uploads, and esignatures.

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Product - Flow Technology for payments, documents, photo uploads, and esignatures

HIPAA Compliant

UPTIME Achieved

SOC 2 Compliant

LEVEL 1 Compliant

FEATURES FOR A DIGITAL WORLD

Use email and SMS to improve member experience when collecting on accounts.

Send Documents

Send Payment Requests

Gather Legally Binding Signatures

Request Photo Uploads

Reduce PCI compliance scope

Send payment portals to a member's fingertips by email or text while on the phone with them. Consumers verify payment details and enter their own sensitive payment data.

Send payment reminders

Email or text reminders to members. With a Flow smart request, you can include any document (like account statements and pre-collection letters) with a payment form. Members can review, enter their own payment data, and submit payment in minutes.

Streamline procedures

Create unlimited templates that contain all or any combination of payment forms, documents, esignatures, and photo uploads. Set up as many users as you need.

Use your data

Know every action your members take with each Flow smart request you send. Analyze and optimize email and text message Flows for better results.

Open API integration

Open APIs make integrating documents, esignatures, and payments to your system of record easy. Receive dedicated integration support from the PDCflow development team.

Merchant account flexibility

Sign up with one of PDCflow's merchant partners. Process credit card payments through traditional or Zero Cost Processing merchant accounts.

HERE'S HOW IT WORKS

Create document and payment workflows based on member preferences and your collection process needs.

Create Custom Workflows

Accept multiple payment methods

Allow flexible time frames

Pull a detailed audit report

Create a one step workflow

Eliminate the need for multiple softwares to send a contract or invoice, capture a signature, and collect a payment.

Reduce time and money spent on follow up for incomplete customer transactions.

Speed up business processes and cash flow. Don’t wait for the check to come in the mail.

Increase office efficiency with custom templates.

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Create custom workflows
Set up unlimited users and templates
Allow flexibility for members
Pull detailed audit reports
Understand your payment data

Cure and retain members

Create custom workflows for both your front-end and back-end collectors.
Speed up payment collection with secure, compliant email and text messaging.
End the need for different vendors to send a document, capture signatures, and collect payments.

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Keep roll rates low

Set up unlimited users. Every team member can send Flow payment requests through email and text regardless of department.
Create unlimited templates. Keep roll rates low with customized messaging and templates for every stage of the collection process.
Make it easy for your agents to stay compliant by locking down the templates and workflows they need through your admin configuration.

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Meet your recovery goals

Allow flexible time frames for Flow smart request completion.
Give members minutes, hours, or days to review an account statement, settlement agreement, or any document.
Create workflows according to member needs. Flow smart requests can include payments, signatures, documents, and photo uploads. Mix and match for your collection process.
Let members choose the digital channel they prefer – email or SMS.

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Document consent

Members and staff can access a detailed audit report or receive one via email after a Flow request is completed.
Report includes: Dual authentication, date/time stamp, method of delivery (email address and/or cell phone number) and a legal wet signature.
Retrieve at any time. Audit reports are stored for seven years.

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Track payment performance

View payments and Flow totals in one place. Read consolidated reporting with daily, monthly, or yearly totals on a single report.
Simplify end-of-the-month number-crunching. Teams now have better visibility over their account activity, including payments and Flows.
Spot trends and anomalies in payments by monitoring transaction totals over time.
Filter Flow totals by employee or origin so management can learn more about Flow Technology usage and monitor success rates.

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A fully customizable and comprehensive billing solution for your business. Call 1.877.732.4814

LOOKING FOR SOMETHING SPECIFIC?

One system for all your digital payment, esignature, document,
and photo workflows

Recurring Payments

E-Signature

E-Bill Presentment & Payment

Accept Credit Cards

Accept ACH Payments

Online Payment Portals

Recurring Payments

Esignature

Online Invoicing

CASE STUDIES

See how PDCflow can work for your business

Bayview Solutions

PDCflow's FLOW Technology gave Bayview Solutions the ability to get written consent on payments in minutes and reduced chargebacks.

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Bayview Solutions

PDCflow's FLOW Technology gave Bayview Solutions the ability to get written consent on payments in minutes and reduced chargebacks.

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RMS LLC, Debt Collection Agency

Improved payment compliance workflow and automation of payments.

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Corporate Direct Inc Sutton Law Center

Optimized staff workflows, integrated payment management, and customized payment portals.

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THIRD-PARTY REVIEWS

Don’t just take our word for it.

“PDCflow is a simple and effective way to accept payments from consumers! The ability to send the customer an Esignature to legitimize payment arrangements is invaluable. It helps us convert promises to payments! It brings a level of professionalism that wouldn’t be present otherwise.”

Verified User in Banking