Preventing Chargebacks in the Collection Industry: A How-To Guide

Preventing Chargebacks in the Collection Industry: A How-To Guide

Share this Article Your staff works hard during the busy tax season to settle past due accounts and collect payments for your agency. After all that work, nothing is more frustrating than receiving a chargeback notice from your merchant service provider, notifying you that a consumer has disputed a payment to their issuing bank. This scenario is familiar to many …

PDCflow Customer Success-More Than Just Service

PDCflow Customer Success

Share this Article What do you do if you have a question about a product? You talk to customer service, right? Someone will help you, troubleshoot your issues, and hopefully get you back on track quickly. Yeah. PDCflow is great at that too. With other companies, though, that’s where the assistance ends. You may never even talk to the same …

PDCflow Welcomes Jeremy Knapp to the Infrastructure Team

PDCflow Infrastructure Team

Share this Article With the role of technology growing in business, the infrastructure team is a vital part of any company. When your business is built around software consumers trust and rely on, the need for a solid development team is that much greater. PDCflow is excited to announce a valuable new addition to our company, infrastructure manager Jeremy Knapp. …

How Do You Measure Consumer Engagement in Accounts Receivable?

Measure Consumer Engagement

Share this ArticleIn the last decade, mobile technology and social media have changed how customers engage with businesses–including those in the accounts receivable industry. Most companies, however, have done a mediocre job of capitalizing on this trend. Consumers don’t expect to engage solely during business hours. And there are now other outlets for complaints beyond the BBB or FTC. Today …

Four Questions When Considering a Self-Cure Payment Site

Self Cure Payment Site

Share this Article Do you need to find a better solution for your consumers to pay online? The industry trend in debt collection payments is for consumers to self-cure, usually through online payment portals. This channel is one of the most efficient ways your office can receive payments. Online payment portals are faster and more reliable than receiving a check …

PDCflow and DAKCS Software Team Up for the YCC’s Spirit of Giving

PDCflow and DAKCS Software

Share this Article This past Christmas season, PDCflow and DAKCS Software partnered in order to support the efforts of Ogden, Utah’s local non profit, YCC’s Family Crisis Center. Collectively, both companies sponsored a family of 4 children who were living at the Family Crisis Center with their mother, providing new winter coats, clothing, and toys from each child’s wish list …

How Much is Your Customer Experience Worth?

How Much is Your Customer Experience Worth?

Share this Article Remember the days when shopping Black Friday meant camping outside of stores at 1 or 2 a.m. in order to save a few bucks on the latest television set, gaming system, or laptop computer. Consumers would fight over items because 100 or more people had lined up for hours when the store only carried a dozen or …

How to Increase Online Payments in Healthcare

increase online payments

Share this Article More and more individuals have access to the internet via smart phones and other portable devices. And for many consumers, the ability to pay online is their preferred method for resolving their financial obligations. Considering these facts, the value of offering your patients the option to pay through an online payment portal is undeniable. PDCflow has been …

Compliance Technology Solutions for the Future

payment and compliance solutions

Updated September 2020 In financial services, the constantly changing regulatory environment can make it difficult to plan ahead. How do you know what compliance technology solutions you need to move your business in a positive direction? Planning For a Compliant Future in ARM Shifts in government policies can bring uncertainty. With the recent Supreme Court decision regarding the CFPB’s structure …

How to Increase Recurring Payments by 15-25%

How to Increase Recurring Payments by 15-25%

Share this Article There are two major factors that drive the recurring payment stream in your office: the monthly payment amount and length of a payment schedule. You should be doing everything possible to maximize both factors. The first way to get more from your recurring revenue stream is to increase the monthly payment amounts. If you can get each …