The Most Forgotten Part of Taking a Consumer Payment

consumer payment

Is consumer payment processing a commodity? Are all payment providers the same? Is cost the only consideration? No, no and no. The average business owner buys many products and services based on price because they view them as commodities. Payment processing may seem like just another commodity to purchase for your company but thinking this way is a big mistake. …

New NACHA Limits Driving ACH Return Payments Off a Cliff

ach payment returns

Share this Article Archery is an exact sport. Competitors must hit a 122 centimeter (4 foot) target from a distance of 70 meters or 230 feet. That’s the distance of one and half Olympic size swimming pools or hitting the field goal posts from the 20 yard line on your opponent’s side of the football field. Hitting the bullseye is …

What Pokémon Go Can Teach the ARM Industry about Smart Phones

What Pokémon Go Can Teach the ARM Industry about Smart Phones

Share this Article Pokémon Go hit the game app world by storm and became an overnight sensation with millions using their smartphones to “capture” Pokémon scattered across the world. What can the massive success of this child’s game teach the ARM Industry? The answer is sitting on your desk. The popularity of the Pokémon Go app highlights the importance and …

PDCflow Welcomes Matt Thomas to the Customer Success Team

PDCflow Customer Success Team

Share this Article In today’s business environment, excellent Customer Service is vital for success. The leadership team at PDCflow recognizes the importance to strive for excellence in Customer Support and acknowledges that the people on the Customer Success Team are the cornerstone in moving toward that achievement.  With this in mind, PDCflow is extremely pleased to announce the addition of …

Whatever the Question Is…. The Answer is 6 Clicks

collections industry payment processing

Share this Article Success, especially for the collection industry, requires taking the consumer through the payment by phone process, end to end, in 6 clicks or less. In today’s collection industry environment, getting a consumer on the phone is only one-third the battle. You then must collect a payment, get the consumer to agree to an acceptable payment arrangement, and …

The Top 3 ARM Industry Payment Challenges

ARM industry

Share this Article What are agencies’ top payment concerns?  PDCflow’s Chief Operating Officer, Matthew Snedden, and Western Territory Account Executive, Jeremy Fong, accompanied by Newtek representative, Tom Harkins, surveyed attendees at the ACA’s Annual Convention in Denver this summer to find out.  Snedden and Fong asked attendees about payment processing, compliance solutions, and payment authorization. This year’s attendance at the …

Problems with Payment Processing and Reg E? This Works Like Crazy

Reg E Compliant

Share this Article What do your REG E communications look like? Letters? Email? Sending them to your website? How’s that working for you? Reaching delinquent customers and getting paid is a lot like Fly Fishing.  You cast the line out many times, and often must try different types of bait before you get a fish on the line. Then you …

Why Shopping for Payment Processing Rates is Short Sighted

payment processing rates

Share this Article Buying a car is an experience we often avoid because the selection is overwhelming and comparing cars is difficult, considering there are dozens of makes and models to choose from, and each with multiple options and upgrades available. Then there is the price. How can you possibly compare one to the other when none are really the …

3 Things About Payment Processing Services You Are Likely Missing

payment processing services

Share this Article Most companies shop for payment processing services based on the cost per transaction, but for collection agencies, this method is flawed. Not all payment processing services are the same and comparing based on price is an apple to orange comparison. There are three key reasons you should change the way you compare payment processing services. Shopping for …

Staying Compliant with Regulation E

Staying Compliant with Regulation E

Share this Article Updated September 20, 2019 Consumer habits are hard to change. Think about when you first were introduced to online banking or online shopping. Were you hesitant? Now, think about how commonplace online banking and shopping have become. In fact, once people adopt new technologies, their behaviors become so automatic, they barely remember how foreign their actions once …