Does your company know how to prevent a data breach? One thing the Equifax and Marriott data breaches (and countless others) have shown is that customer data won’t stay safe if a business isn’t protected. Data breach prevention is an important way to protect your customers and your brand, but it also helps your company remain financially stable. Data breaches …
Call Blocking and Right Party Contact in Debt Collection
This blog post is based on information discussed in a recent California Association of Collectors (CAC) webinar and was co-authored by Neustar. Spam tagging and call blocking are causing a huge problem in debt collections. In the last two years, collection agencies have seen a drastic increase in their legitimate calls being blocked or mislabeled with Spam overlays. Shawn Suhr, …
CFPB Proposed New Rule: Debt Collector Do’s and Don’ts
Share this ArticleFor debt collectors, the CFPB’s notice of proposed rule (NPR) is becoming the embodiment of the phrase “hurry up and wait.” The Bureau’s proposed rule released in early May. Once it became public, the reaction from many experts was appreciation for the level of detail in the 500+ page document. Weeks after the release of the rules, though, …
Debt Collection and Consumer Advocacy Under the New Proposed Rule
Unclear, outdated guidelines and contradictory court rulings make debt collection compliance hard. That’s why so many industry professionals have been eagerly reading the CFPB’s new proposed debt collection rule. Clarity on expected procedures and how to use updated technology are giving collectors hope for a more direct way to fully comply. However, it became apparent during the CFPB Debt Collection …
Increase Cash Flow with SMS Text Payments and Invoicing
In today’s tightening economy, businesses that put customer experience and digital transformation as their top priorities will not only survive, but grow. This means catering to customers by giving them options they want – like text payments. Text billing and other customer-centric tactics (user-friendly workflows, preferred communication channels) boost payments to improve your bottom line among younger customers.Using New Communication …
Keys to Collecting Payments from Any Generation
With the rise of millennials as a larger portion of the consumers who now owe debts, generational collection strategies have become a popular topic. Just this week, Beth Conklin of State Collection Service, Sabrine Salti of American Profit Recovery, and Vivan Chau of TrueAccord joined Mike Gibb from Accountsrecovery.net to discuss this topic during the webinar Speaking The Language of …
CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals
Share this ArticleJust one day after the Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall, and two days after the Bureau released its proposed new rules, Accountsrecovery.net hosted a panel of trusted ARM industry professionals to discuss first impressions of the CFPB proposed debt collection rules, and where we go from here. Rozanne Andersen, Vice President and Chief Compliance …
Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal
Share this ArticleThe highly anticipated Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall will be taking place Wednesday, May 8, in Philadelphia. It is expected that this event is where the Bureau will release new proposed rules for debt collection. In preparation for the Town Hall, AccountsRecovery.net held a webinar on the topic. Joann Needleman, Mike Frost, Scott E. …
CFPB Proposed Rules: Why Collection Industry Input is Crucial
Share this ArticleKathleen Kraninger, director of the Consumer Financial Protection Bureau (CFPB), recently spent months on a “listening tour” to get an inside look at the credit and collection industry. Based on her findings, the CFPB has created proposed rules intended to clarify regulations and address advances in technology that have altered the industry landscape in recent years. There …
Thriving in Third Party: An Interview with Joann Needleman
Share this ArticlePDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and Member …
Expert Advice: Shopping for Accounts Receivable Software
Accounts receivable software automation can save your staff hours on routine tasks. But, purchasing the right software is hard. There are dozens of options to consider when shopping for accounts receivable software. Where do you start the decision-making process? PDCflow is here to help. We spoke to our Product Management Analyst and a few ARM software partners to gain insight. …
PDCflow Expands Software Development Team
Share this ArticleFor software as a service (SaaS) companies, it is important that software development and infrastructure teams work closely with sales staff and customer success. This ensures an intuitive service and hands-on help all the way from purchase through to daily use of the products. PDCflow is proud to have in-house development and IT staff that work closely with …
