Collection Boot Camp: Addressing CFPB Complaints
Updated June 2022 The Consumer Financial Protection Bureau (CFPB) is responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, collection agencies know this organization well. But do you know the best way to handle a complaint about your business filed directly with the …
Team Management: Seven Steps to Lead a Winning Team
This year’s presentations at the California Association of Collectors (CAC) conference and expo in Rancho Mirage, Calif. featured some of the best minds in the credit and collection industry. While many subjects centered on best practices for successful agencies, one session provided unique advice which can be applied to all aspects of personal, professional and group communication, no matter what …
Collection Boot Camp: The Red Flags Rule and Debt Collection
This article was written before the CFPB’s final release of Regulation F. Therefore, the content of the article may no longer be accurate. Identity theft is an issue that all merchants should worry about, but in the collection industry, it is of even greater concern. An improperly handled claim of identity theft can damage a consumer’s credit score and sometimes …
Collection Boot Camp: How to Respond to Collection Disputes
In the first Collection Boot Camp webinar, the panel, Kelly Parsons-O’Brien, June Coleman, Shawn Suhr, and Courtney Reynaud, addressed the topics of collection messages, collection telephone communications, and compliant collection letters. These subjects are the basis of running a compliant, well-functioning agency. But what happens if the debtor you speak to doesn’t agree that they owe a debt? What if …
Collection Boot Camp: How To Stay Compliant with Collection Letters
Collection letters are a central part of compliant debt collection. However, the CAC Collection Boot Camp panel, Courtney Reynaud, June Coleman, Shawn Suhr and Kelly Parsons-O’Brien recognize the potential liabilities inherent in drafting collection letters. Their combined expertise and Coleman’s legal know-how as the CAC’s MAP attorney provided insight and in-depth information on how to write a compliant first notice. …
Collection Boot Camp: Telephone Collection Communications
Share this ArticleHave you ever had a phone call with an unhappy debtor? Does it tend to happen more than you’d like? PDCflow’s first CAC Collection Boot Camp recap covered best practices for leaving messages, as discussed in the webinar by Courtney Reynaud, June Coleman, Kelly Parsons-O’Brien, and Shawn Suhr. But collectors have to be careful of what they say …
Collection Boot Camp: Leaving Messages
Is that message you just left your debtor going to get you sued? The collection industry is not immune to the effects of evolving technology. Answering machines and cell phones have altered communication strategies for agents attempting to reach their debtors, and made the waters of debt collection murkier than ever. Leaving collection messages may open collection agencies to liability. …
Six Benefits of Using Automation in Collections
Share this Articleby Bernie Hydock, Comtech Collect! Welcome to the new 24/7 collection office, where automations not only optimize the work of your operators during the day, but also keep working long into the night executing scheduled tasks, gathering and exporting data to letter and texting services, creating reports, backing up your data and more. The resources that must be …
PDCflow Begins Partnership With ACH Vendor Payliance to Enhance Portfolio of Client Service Offerings
PDCflow is excited to announce Payliance as a new partner and ACH Gateway. The partnership offers PDCflow customers yet another avenue to utilize easy, trouble-free payment processing for their businesses. PDCflow has worked extensively with the Payliance team to develop the best process to secure an ACH account for clients and ensure they are set up with the appropriate ACH …
Comtech Collect! and PDCflow Announce Partnership to Offer Integrated Payments and eSignatures
Comtech, producers of Collect!, credit and debt collection software, and PDCflow, payment and esignature software, have partnered to create an integrated and seamless payment processing and payment authorization service. “PDCflow is excited to work with Comtech on this new opportunity,” said Matthew Snedden, COO of PDCflow. “Both our payment services and our esignature solution were designed for the debt collection …
PDCflow Welcomes Jeremy Knapp to the Infrastructure Team
With the role of technology growing in business, the infrastructure team is a vital part of any company. When your business is built around software consumers trust and rely on, the need for a solid development team is that much greater. PDCflow is excited to announce a valuable new addition to our company, infrastructure manager Jeremy Knapp.In this position, Jeremy …
