The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …
Transform Your Patient Collections with Technology
When it comes to the technology used to manage accounts receivable, healthcare and medical billing offices lag behind many other industries. Concerns over things like HIPAA compliance and software integration have stalled software adoption – but it shouldn’t. The trick to transforming patient collections is finding compliant, multi-function software tools that are easy to implement.Common Patient Collections StrugglesIt’s overwhelming to …
Thriving In Third Party Debt Collection: An Interview with John Bedard
This year has seen vast, unexpected change for the credit and collection industry. As many professionals work to navigate this new world of remote work and prepare for the months to come, attorney John Bedard has been a dominant voice, guiding collectors through the struggle. We recently spoke to Bedard about his journey in the industry, his observations on doing …
Marketing Messaging: Making It Work for Accounts Receivable
The way accounts receivable businesses operate is changing. Consumers and potential clients spend more time researching companies online and less speaking directly to your business. That means your agency’s website must speak to visitors as clearly as possible. A concise marketing message and clear website copy can help you communicate to all your audiences. Use messaging properly and you will …
Fast and Secure Call Center Payments with Flow Technology
Between the business regulations, HR concerns, and TCPA rules directing your internal policies and procedures, it’s hard to believe there is more your call center should think about. However, taking payments means there are multiple payment processing compliance rules your business must follow too. Keeping all of your regulations straight is time-consuming. That’s why many call centers have begun to …
3 Brand Reputation Tactics To Improve Your Online Presence
People who receive a communication about an unpaid bill may not trust it at first glance. With the prevalence of scams, many consumers like to confirm your company is legitimate before paying. That’s why brand reputation is so important. Consumers searching for you online want to learn more about your company. If your top results are negative Better Business Bureau …
Positive Language: The Secret To Collecting More On Delinquent Accounts
Speaking to consumers about delinquent accounts can stir up negative emotions. Retraining yourself and staff to replace negative language or neutral phrases with positive language can have a big impact on your debt collection calls. To optimize your consumer interactions through positive communication, first focus on tone, intentional language, and breaking negative habits that impact calls.Intentional Positive Language and TonePeople …
The Pending Debt Collection Rule and the Supreme Court Seila Decision
What will the Seila decision mean for the ARM industry and the pending debt collection rule? The only concrete takeaway from last month’s Supreme Court decision in the case of the Consumer Financial Protection Bureau (CFPB or Bureau) v. Seila was that the CFPB remains a federal independent agency whose director will now answer to the President. What is still …
Leverage Technology to Grow Your Accounts Receivable Business
It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …
Cash Flow Management With A Remote Call Center Staff
When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within …
Brand Building for Financial Services: An Interview With Phoebe Assenza, Brand Strategist
Phoebe Assenza is a brand strategist and writer behind some of the most innovative fintech companies in wealth management, accounts receivable, and lending. We sat down to discuss the importance of a brand strategy for financial services and ARM firms, and what that entails.Phoebe Assenza Brand Strategist at Rhetorica CreativeWhat is branding or brand building? Why is it important? “Brand” …
PDCflow Names Ed Bills Chief Operating Officer
Ogden, Utah – Payment hub and digital communication software company PDCflow today announced Chief Technology Officer (CTO) Ed Bills as Chief Operating Officer (COO) of the organization. As COO, Bills will be responsible for all operations within the company. In his time with PDCflow, he has been instrumental in driving the in-house development team to an agile methodology that focuses …
