Share this ArticleIt has been a few months since companies transitioned their staff out of offices. By now, the immediate struggles of changing on-site employees into remote workers have been resolved. Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity. No one knows how long the Coronavirus …
Build Your Consumer Connection Pyramid: One Word at a Time
Share this ArticleToday’s post is a guest blog written by Mary Shores, agency owner of Midstate Collection Solutions. The coronavirus has touched every one of us in some way and caused a great amount of fear and uncertainty. At the same time, it has required us to isolate ourselves, which means the need for true human connection has never been …
Good Communication Skills: The Future of the Collections Industry
At this time of economic uncertainty, good communication skills have become a popular topic for experts in the debt collection industry. The role of communication now and in the future of debt collection was discussed at length during last month’s special Home Edition of Collector.Live! Several presenters took advantage of their time during the day-long virtual presentation to talk about …
Collector.Live! Home Edition: Home Office Set Up
In the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event. Unlike past paid events, Collector.Live! Home Edition was held at no …
Remote Workers: Payment Security and Compliance Challenges in AR
With most businesses taking a hit right now it’s more important than ever to keep your operation secure. There have been many stories in the past few years of large companies dealing with the fallout of unsecure processes or systems. The Marriott data breach, Equifax and recent breach of the ARM industry company, American Medical Collection Agency (AMCA), show that …
Tips for Good Website Design So Your Collection Agency Can Take More Payments
Share This Article The sudden change in daily life due to the coronavirus has businesses moving more operations online. Debt collection agencies are now working with remote staff or smaller teams, and are struggling with several state laws blocking collection activity. Agencies should now put a greater focus on good website design to make sure consumers can still make payments …
Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle
The coronavirus pandemic has been hard on the industry, causing debt collection companies to make quick decisions to keep staff safe and agencies running compliantly through remote work. Along with this, every day more news comes out about debt collection restrictions across the country. The combination of unprecedented unemployment numbers and the negative perception of debt collectors has caused some …
Digital Payment Services for AR Business Continuity
Digital payment services were once preferred payment methods for consumer convenience. With the developments of COVID-19, social distancing and the need for remote offices, self-serve digital payment services – like online payments – are now a necessity. Consumers need ways to pay that keep all parties safe while maintaining business continuity. Here are the features you need to move your …
How Your Business Can Stay Cybersecure
Companies everywhere are on high alert when it comes to keeping their data secure. However, this doesn’t always mean they follow the best practices when it comes to cybersecurity. According to IBM, 77 percent of IT professionals stated that they do not have a cybersecurity incident response plan. However, there are preventative measures companies can take to stop a data …
Celebrating Women in Financial Services: Amy Perkins, President, insideARM
Share this ArticleIn celebration of women’s history month, PDCflow is highlighting the work and journeys of a few women in the financial services industry. PDCflow’s Marketing Manager Dawn Updike had the opportunity last December to meet these women and see them present at insideARM’s Women in Consumer and Commercial Finance conference. Over the course of this very long month of …
Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal
Share this ArticleThis article was written by Joann Needleman and Ann E. Lemmo, and originally was published by Clark Hill Law, and is republished here with permission. The collections and servicing industry and call centers are being hit hard as a result of COVID-19. Agencies and businesses are scrambling to supply their staff with the hardware and software to work remotely …
Celebrating Women in Financial Services: Brit Suttell, Attorney, Barron & Newburger, P.C.
Share this ArticleIn celebration of women’s history month, PDCflow is highlighting the work and journeys of a few women in the financial services industry. PDCflow’s Marketing Manager Dawn Updike had the opportunity last December to meet these women and see them present at insideARM’s Women in Consumer and Commercial Finance conference. Over the last few weeks we featured two talented, …
