Share this ArticleIn PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses. We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of the …
How To Succeed in Healthcare Collections: Communication, Education and Empathy
Share this ArticleRecently, Accountsrecovery.net hosted a webinar on the New Dynamic of Healthcare Collections. The panelists, Jay Gonsalves, Christian Lehr and W. Judd Peak spoke about their experiences in medical collections, and what changes they’ve seen after the recent news surrounding litigation to recover unpaid medical bills. Throughout the hour-long conversation, the panel addressed provider concerns about risk to their …
Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency
This article was written with help from Tim Collins, leading attorney in the ARM space. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still focus on compliance management. How do small and mid-sized agencies do this without the resources of a large organization? It’s all about …
Consumer Rights in Debt Collection Under the CCPA
Share this ArticleThe next step in protecting consumer privacy has been taken through the new California Consumer Privacy Act (CCPA). The law, which becomes operative January 1 of 2020, is the first of its kind in the U.S. In a recent webinar hosted by the California Association of Collectors, Lauren Valenzuela, Compliance Counsel at Performant Recovery, Inc. gave an overview …
Compliance and Risk Management is the Secret to a Successful Debt Collection Agency
Share this ArticleSome companies think that revenue is the most important, and compliance is a cost. “Actually, if your compliance program is working, it should be saving you money,” says Laura Knights, Gulf Coast Collection Bureau. She recently discussed the important role compliance management plays in collection in a webinar on the future of compliance management. Hosted by Accounts Recovery, …
How To Use Recurring Billing For Your Business
Share this ArticleOne-time payments to your company are necessary to accept from consumers, but for many businesses – especially those that run on accounts receivable – you need a recurring billing option within your payment software too. Recurring billing is the practice of charging a customer in installments rather than in a lump sum. These payment schedules can be used …
10 Examples of Great Debt Collection Websites
Share this ArticleIn the debt collection industry, if you haven’t updated your website to meet today’s consumer expectations, you’re probably already losing revenue. Within the next few years, however, a user-friendly debt collection website will become a necessity if you want to stay competitive. The proposed new rule the Consumer Financial Protection Bureau (CFPB) released this spring attempted to clarify …
California Consumer Privacy Act Overview
Social media, websites and countless apps have expanded our worlds and made our lives easier. Now, consumers are starting to see the potential downsides to technological convenience. The Cambridge Analytica scandal and countless data breaches have made consumers – and lawmakers – weary. In 2018, the European Union (EU) led the way in data protection rules with the General Data …
How To Use Social Media in Accounts Receivable
Share this ArticleBy now, social media has become part of almost everyone’s daily life. Even for businesses, it’s expected to have a presence on at least one platform. However, using social media is tricky for those in Accounts Receivable. Does your agency know how to use social media? Do you understand why it’s so important? Why Use Social Media In …
What the Lavallee Case Teaches Debt Collectors About Using Email Communications
Whether or not you are in the collection space, the recent decision in Lavallee v. Med-1 Solutions should catch the attention of everyone in Accounts Receivable. If you haven’t already read about the case, Joann Needleman, Practice Leader and Member of Clark Hill PLC, recently discussed What Lavallee means for the CFPB’s proposed rule and Electronic Communications. “Med-1, as debt …
PDCflow Submits Debt Collection NPR Comments
Share this ArticleIn May, the Consumer Financial Protection Bureau (CFPB) released its Notice of Proposed Rulemaking (NPR) for debt collection. The extensive document covered the use of text and email in debt collection, among other long-awaited topics. As part of finalizing the rule, the CFPB requested public comments in order to better understand possible ramifications of the rule and how …
What Businesses Ought To Know About Credit Card Tokenization
Last Updated December 2022 Data security breaches are becoming a big problem. In fact, there have been so many that Identity Force keeps a running list of all breaches reported so far in 2022. The length of the list is staggering. What can businesses learn about security from all these breaches? Credit card tokenization, encryption and other security measures must …
