Share this ArticleIn the debt collection industry, if you haven’t updated your website to meet today’s consumer expectations, you’re probably already losing revenue. Within the next few years, however, a user-friendly debt collection website will become a necessity if you want to stay competitive. The proposed new rule the Consumer Financial Protection Bureau (CFPB) released this spring attempted to clarify …
California Consumer Privacy Act Overview
Social media, websites and countless apps have expanded our worlds and made our lives easier. Now, consumers are starting to see the potential downsides to technological convenience. The Cambridge Analytica scandal and countless data breaches have made consumers – and lawmakers – weary. In 2018, the European Union (EU) led the way in data protection rules with the General Data …
Thriving in Third Party: An Interview With Lex Patterson
Share this ArticleOur Thriving in Third Party interview series has highlighted all types of debt collection professionals, including attorneys, educators and agency owners. Today, we’re speaking to someone from a different corner of the ARM industry – Lex Patterson, President of collection software DAKCS Software Systems, Inc. Lex Patterson President at DAKCS Software Systems, Inc. Read about the changes he …
How To Use Social Media in Accounts Receivable
Share this ArticleBy now, social media has become part of almost everyone’s daily life. Even for businesses, it’s expected to have a presence on at least one platform. However, using social media is tricky for those in Accounts Receivable. Does your agency know how to use social media? Do you understand why it’s so important? Why Use Social Media In …
What the Lavallee Case Teaches Debt Collectors About Using Email Communications
Whether or not you are in the collection space, the recent decision in Lavallee v. Med-1 Solutions should catch the attention of everyone in Accounts Receivable. If you haven’t already read about the case, Joann Needleman, Practice Leader and Member of Clark Hill PLC, recently discussed What Lavallee means for the CFPB’s proposed rule and Electronic Communications. “Med-1, as debt …
PDCflow Submits Debt Collection NPR Comments
Share this ArticleIn May, the Consumer Financial Protection Bureau (CFPB) released its Notice of Proposed Rulemaking (NPR) for debt collection. The extensive document covered the use of text and email in debt collection, among other long-awaited topics. As part of finalizing the rule, the CFPB requested public comments in order to better understand possible ramifications of the rule and how …
What Businesses Ought To Know About Credit Card Tokenization
Last Updated December 2022 Data security breaches are becoming a big problem. In fact, there have been so many that Identity Force keeps a running list of all breaches reported so far in 2022. The length of the list is staggering. What can businesses learn about security from all these breaches? Credit card tokenization, encryption and other security measures must …
How To Build a Website for Your Debt Collection Agency to Reach Every Audience
Share this ArticleBy now, every legitimate business should have a working website. Debt collection agencies are no exception. The objectives your debt collection website should achieve, however, are unique. Debt collection agencies have three main purposes: help consumers resolve their debts, attract new clients to grow your business and to hire new staff members. The challenge is understanding how to …
10 Things to Consider When Redesigning Your Website
Share this ArticleIn the financial services industry, you need to be able to prove legitimacy and build trust with consumers and potential clients. The best way to do this is to build your web presence through a great company website. We spoke to the experts at Metric Marketing to learn what elements every business should consider when creating or redesigning …
PDCflow Top Performer Challenge
Share this ArticleKeeping up morale on the collection floor promotes positive company culture, keeps employees happy and reduces turnover. Most agencies run contests to keep staff motivated, but funding incentives can be pricey. PDCflow understands the struggles that come with operating a debt collection agency and we want to help. That’s why last December, we sponsored the Top Performer Challenge …
