When payment requests are handled separately from signed payment agreements, it’s easy to lose paperwork or miss getting an important signature. Standardized payment agreement templates: Reduce errors and missing signatures Link a signature directly to the corresponding payment Make sure authorizations comply with NACHA and Regulation E of the Electronic Funds Transfer Act (EFTA) Read on to learn more about …
Call Center Strategies for Negotiating Payments
Every call center interaction is an opportunity to increase revenue. Successful call center strategies for payment plans or late accounts make sure your team doesn’t leave money on the table. Managers can use call center strategies to encourage better calls that empower agents to: Collect more payments Support more customers Cut down on repetitive manual work Collect payments and get …
Template Management: Best Practices, Tips, and Tools
Looking for a better system to create, organize, and send requests to customers? Template management is an excellent way for busy office managers to simplify these repetitive tasks. Well-designed templates save time and reduce human error, whether you’re: Setting up electronic signature agreement templates Setting up a process for accepting credit card or check payments. Sending customer documents or notifications …
Creating Call Center Employee Development Plans
Every time a good employee quits, your call center loses knowledge and experience that could have enriched the organization. If you’re tired of training people only to lose them months later, an employee development plan can help. Experts Beth Conklin, State Collection Service, Inc., and Hal Trapp, Receivable Solutions, LLC., are familiar with career planning and development. As webinar panelists, …
Tools and Hiring Practices That Simplify Onboarding
Strong hiring practices matter for business success. Better hiring reduces turnover, improves productivity, and ensures your business remains compliant. But between sorting through resumes, interviewing, and onboarding new staff, the process can be time-consuming. That’s where technology can give your company an advantage. When HR staff and hiring managers have easy access to digital records, it’s simpler to: Keep track …
Plan for Business Risk: Basics of Business Insurance
Running an accounts receivable agency means balancing opportunities with business risks that can threaten your bottom line. From compliance violations to data breaches, even a small misstep can become costly if your team isn’t prepared. That’s why effective business risk management is essential. Attorney Lauren Valenzuela and Finexus Insurance CEO Katie Zugsay, both experts in financial services, stress that the …
How Zero Credit Card Processing Fees Save on Merchant Costs
For businesses with tight profit margins, few challenges sting more than rising credit card merchant fees. Your company shouldn’t have to give up on taking credit cards to keep operating costs low. Organizations looking to control merchant costs need a more affordable option. That’s why zero credit card processing fees and zero cost credit card processing programs have gained so …
PCI Compliance for Remote Workers in AR
Moving staff outside the controlled environment of a secure office comes with unique challenges and risks. If your Accounts Receivable agents are taking payments from their homes, one of your primary concerns should be maintaining PCI compliance for remote workers. Here are the most common concerns debt collection, medical billing, or accounts receivable companies face when taking payments remotely. Learn …
Increase Digital Engagement on eSignatures and Payments
Is your company struggling to get customers to sign contracts or make payments in a timely manner? Digital engagement is the key to more signed contracts, closed deals, and completed payments. A solid digital engagement plan: Encourages higher response rates from the requests you send by using email and SMS channels. Speeds up interactions, from esignatures and document delivery to …
Digital Transaction Management: Real Customer Results
Digital transaction management (DTM) is essential. It helps companies stay organized, collaborate, and speed up customer interactions, from onboarding to contract signatures to payments. PDCflow has been helping companies send, receive, and organize digital transactions for more than twenty years, and keeps getting more efficient. In fact, we facilitated over a million secure digital communications in 2024 alone.Learn more about …
Operational Risk Management in Financial Services
Operational risk management (ORM) has always been on the radar for business owners and senior management. However, hybrid work models, tighter regulations, and escalating cyber threats have raised the stakes and added new challenges to managing operational risks. Effective operational risk management now goes well beyond meeting check-the-box requirements. Risk management protects your bottom line from financial losses stemming from …
From Delay to Done: How to Speed Up Online Document Signing
PDCflow is continually improving our esignature software to make it easier for companies to send requests and for customers to: Sign documents online Receive essential business paperwork Make payments via email or SMS In a live Strategy Session, PDCflow’s Heather Harris, Lucy Ayala, and Kristen Makanoa highlighted some of these improvements that simplify online document signing and other business requests. …
