Credit and Collection Industry RoundUp: 12 Books for Leadership and Personal Development

Credit and Collection Industry RoundUp: 12 Books for Leadership and Personal Development

It’s impossible to measure how much a good book can influence one’s life. Reading can help you relax, teach you a new skill or even impact your career. That’s why we reached out to PDCflow customers and other Accounts Receivable industry professionals with one simple question: What book has influenced your professional development or helped you build your business? Here’s what …

Payment Management Software Features: Organizational Hierarchy

Payment Management Software Features: Organizational Hierarchy

Nobody’s perfect. Human error should be an expected occurrence in any organization. Sometimes, though, that error can cost your company money, time and resources to correct. That’s why managers and business owners are turning to payment management software to help keep things organized. PDCflow’s organizational hierarchy keeps consumer payment details in order and allows company administration to control staff access …

Debt Collection Workflow Optimization in the Digital Era

Debt Collection Workflow Optimization in the Digital Era

Workflow optimization is a trial and error process. It takes attention, time and patience to find the right system for the type of debt you’re collecting. In a recent webinar, “Developing the Optimal Workflow for Your Collection Process,” by Accountsrecovery.net, three debt collection experts discussed ways to adjust your systems, where to look for improvements and how to analyze the …

Digital Collection Strategies: The Key to Better Business Operations

Digital Collection Strategies: The Key to Better Business Operations

The events of the last year had a huge impact on the accounts receivable industry. The pandemic disrupted business operations and transformed debt collection security and compliance procedures. Standards that have been in place for a decade or more were no longer viable and agencies were forced to adopt digital collection practices almost overnight.What is Digital Collections?Agencies have now spent …

A2P SMS Guide: FLOW Delivery Via SMS Texting Service

FLOW Delivery Via SMS Texting Service: Important Updates

PDCflow will be rolling out A2P SMS changes between August 30 and September 30, 2021. This article will be updated accordingly as the situation changes. Using text messaging for your business is an excellent way to reach consumers through one of the communication channels they most prefer. As a vendor, it is our responsibility to provide you with convenient options …

Automation Solutions: How to Identify Areas of Opportunity in AR

Automation Solutions: How to Identify Areas of Opportunity in AR

How much of your staff’s time is spent doing repetitive tasks? How much of that time could they devote to more important issues? Automating these simple processes streamlines day-to-day responsibilities. If you manage operations for your call center, collection agency or office, identifying automation solutions that will impact your business should be a priority.Why Look for Automation Solutions?Why are automation …

PDCflow Simplifies Cash Payments With Cash Tracking

PDCflow Simplifies Cash Payments with Cash Tracking

Ogden, Utah – PDCflow announces an even more complete, streamlined payment process with the release of cash tracking within the Flow User Interface (UI). Now, businesses can keep track of all payment transactions in a single place and better serve consumers – no matter what payment channel they prefer to use. Using PDCflow’s cash tracking to take payments: Creates an …

Effective Communication Strategies for Collectors: 3 Tips to Impact the Bottom Line

Effective Communication Strategies for Collectors: 3 Tips to Impact the Bottom Line

I opened my debt collection agency in 1998. From day one, the stressful phone calls started to take a toll on me. Sometimes I would lose sleep at night because I was stressed about potential lawsuits, consumer complaints, or losing clients. In 2005, all of that changed. One day, after a series of frustrating collection calls, I just looked at …

How Listening to Customers Improves Debt Collection Recovery Rates

How Listening to Customers Improves Debt Collection Recovery Rates

Listening to customers keeps them happier, boosts retention and helps companies identify areas of improvement. In debt collection, listening is a key skill to look for in a new hire. It is an essential part of consumer interactions, determining the success (or failure) of the calls your agents make.Deep ListeningCommunication and collections professional Mary Shores is a vocal advocate of …

Who is PDCflow? Meet Kristen Makanoa

Who is PDCflow? Meet Kristen Makanoa

Listening to customers is an essential part of software development. At PDCflow, we’re lucky to have a listening expert on our team in Product Manager Kristen Makanoa. She became part of the team in 2020 – but starting a new position during such a disruptive time didn’t slow her down. Kristen got right to work, listening to customer feedback and …