Hosted Payment Page Options from No Code to Low-Code

Hosted Payment Page Options from No Code to Low-Code

Customers expect companies to offer online payments. If your organization doesn’t accept online payments (or your online page is confusing, outdated, or doesn’t match your website) your business is losing money. Hosted payment pages are now a must for any company that wants to: Stay competitive Make paying easier for customers Save staff time by reducing manual work Bring in …

Creating Credit Terms for Customers

Creating Credit Terms for Customers

Companies who sell high dollar products, or offer professional services, usually ask for payment after work is done or goods are delivered. Establishing clear credit terms helps customers know what to expect during billing and teaches staff proper procedure when collecting on both B2C and B2B payments.Definition of Credit TermsCredit terms can be defined as the guidelines your company creates …

Payment Workflow Examples to Increase Business Cash Flow

Payment Workflow Examples to Increase Business Cash Flow

Payment workflows (like sending customer invoices with payment requests) are an integral part of your business sales cycle and customer experience. Many companies that accept B2B payments – or provide their goods and services before collecting payments – need to think about the full customer journey, including billing workflows.What are Workflows?A workflow is any repeatable process your business uses to …

How To Take Secure Payments Over the Phone

How to Take Secure Payments Over the Phone

Many customers still want the option to make a payment or ask questions to a live customer service agent. After all, a conversation with an employee is often the easiest way to resolve an issue. How can organizations take payments over the phone and still keep payment data secure?SURVEY SAYS:“Nearly 7 in 10 respondents (69%) said talking to a live …

How to Reduce Past Due Invoices

How to Reduce Past Due Invoices

When a customer pays late, it may seem like no big deal. However, if you make a habit of accepting past due invoices from customers, you’ll start to notice it in your bottom line. To keep your business healthy, you should minimize how many overdue invoices your company has open at one time. How to Collect More Past Due InvoicesFor …

7 Small Business Payment Options to Keep Customers Happy

7 Small Business Payment Options to Keep Customers Happy

Is your small business wasting employee time on things like follow up calls on unpaid bills? If you want to expand, you need to accomplish more with a small staff and small business payment options that let your team do more with less.Small Business Payments: Reasons for Late/Unpaid BillsSmall businesses need to collect every dollar possible. That’s why late payments …

PDCflow Releases Card Verify for Credit Card Transaction Authentication

PDCflow announces Card Verify for Credit Card Transaction Authentication

Validating credit card information before a transaction is submitted can eliminate failed payments. To help merchants ensure card data is accurate before a transaction is processed, PDCflow announces the new Card Verify feature. Card Verify BenefitsCompanies with too many failed credit card payments lose out on revenue and waste staff time contacting customers for alternative card numbers. This is especially …

Digital Operations Impact on Debt Collection, from Team Structure to ROI

Digital Operations Impact on Debt Collection, from Team Structure to ROI

Justin Franklin, Vice President of Global Strategy and Execution at Cedar Financial recently sat down for an interview with PDCflow’s Dawn Updike. They discussed how digital operations impact team structures and revenue, measuring ROI and more.Like other Accounts Receivable professionals, Franklin found his career by accident when he accepted a collection job after college in 2005. He has a wide …

Business Team Structure for Digital Billing and Payments

Business Team Structure for Digital Billing and Payments

New software opens the door to easier workflow processes and simpler daily tasks. This can impact team structures and job titles or even create new responsibilities – like making sure tools are working right and providing a good return on investment. Right now, the most impactful way people are using tech in business is with digital communication. Channels like email …

The Payment Ecosystem Explained: How Your Business Gets Paid

The Payment Ecosystem Explained: How Your Business Gets Paid

All companies take payments but many don’t understand how the payment industry works behind-the-scenes. The digital payments landscape is complex, and with new technologies emerging, the greater payment ecosystem continues to evolve. It’s true you don’t need to be a payment expert to run a business, manage an office or head up an accounts receivable team. However, being familiar with …

4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

Every debt collector knows the struggle of getting consumers to answer their phones. Digital campaigns can better engage people who want to pay without requiring them to answer a call. But you need to collect certain key metrics to know these new tactics are working. Collecting and analyzing your data will help you understand how your business is performing and …

How to Create and Measure an Omnichannel Strategy in Debt Collection

How to Create and Measure an Omnichannel Strategy in Debt Collection

Creating a digital omnichannel strategy for debt collection is essential for the future. Technology is readily available and there are compliant ways to use it to better connect with consumers. How do you know what you’re planning (or what you’ve already set up) is working as well as it could? Three digital collections experts, Pran Navanandan, Halsted Financial Services, Dianne …