Data Tokenization and Encryption: Are Your Payments Protected?

Data Tokenization and Encryption: Are Your Payments Protected

Security is an essential part of taking payments. If your payment communication software doesn’t take precautions with the sensitive data they help you manage, they aren’t looking out for you or your consumers. Encryption and data tokenization are essential steps to protect credit card and bank account numbers from being improperly handled. PDCflow uses both encryption and tokenization to manage …

3 Quick Tips to Create a Connected Consumer Experience

3 Quick Tips to Create a Connected Consumer Experience

One of my favorite quotes is by the author Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”This is clearly a great quote for people interested in personal development because it perfectly captures the importance of leaving a lasting, positive impression on …

Hunstein Decision: Collection and Consumer Attorneys Weigh In

Hunstein Decision: Collection and Consumer Attorneys Weigh In

The recent Hunstein decision has been a big talking point for debt collection since the ruling was made. Agencies are scrambling to understand the implications of this case, which found transmitting data from a debt collector to a letter vendor is a violation of third party disclosure, even as new suits are being filed. To get a handle on this …

Digital Engagement Software to Meet Today’s Consumer Expectations

Digital Engagement Software to Meet Today's Consumer Expectations

Using the internet to pay bills and interact with companies is popular. With the demand for contactless communication brought on by COVID-19 and the change in consumer preferences, a trend that has been building for years (the use of digital engagement tools) is here to stay. One study conducted last year shows that digital adoption rates are at an all …

PDCflow Announces Bank Account Tokenization

PDCflow Announces Bank Account Tokenization

Ogden, Utah – As part of their ongoing dedication to provide secure, convenient payment communications to consumers, PDCflow announces new bank account tokenization capabilities for ACH payments. ACH tokenization enhances the already strong data security and fraud protection within PDCflow’s User Interface (UI) without impacting current or future merchant operations. Companies can continue to build and host payment workflows, while …

Understanding Your Business Insurance Policy: Covering Unpreventable Risks

Understanding Your Business Insurance Policy: Covering Unpreventable Risks

There are countless risks associated with running a business and tactics for preventing or responding to them are always changing. Especially in the accounts receivable industry, there are many unpreventable risks that can become costly if not properly addressed. Earlier this year, Performant Corporate Counsel Lauren Valenzuela and Finexus Insurance Agency CEO Katie Zugsay discussed new risks and better operational …

Modernize the Patient Financial Journey: Where, Why and How

Modernize the Patient Financial Journey: Why, Where, What

If you receive a bill months after a service, how likely are you to remember what it’s for? What if you try to pay but mailing a check or calling an office during your work hours are the only options? As consumers, none of us would be happy if we were put in these positions. So why do we expect …

3 Strategies for Patient Engagement in the Revenue Cycle

3 Strategies for Patient Engagement in the Revenue Cycle

In the past few years, high deductible healthcare plans have transformed how patient care is funded. More services are being paid for by patients or through their Health Savings Accounts. This has made patient engagement essential to the billing cycle to ensure medical bills don’t become seriously delinquent. Greater financial responsibility also means that patients have begun treating their healthcare …

Improve Patient Experience with the Right Digital Tools

Improve Patient Experience with the Right Digital Tools

In the past, patient satisfaction centered mainly on care received during a visit. Check in experience and billing and payment issues weren’t considered. Now, healthcare systems and hospitals are putting more focus on the entire patient experience throughout their customer journey – including their financial experience. For the extended business office staff who collects on patient payments, how does the …

Professional Spotlights: Women in ARM

Professional Spotlights Women In ARM

As many know, the month of March is dedicated as a time to acknowledge the contributions women have made to our society (both in the past, and through ongoing efforts). All year round, our content team at PDCflow tries to create a platform for women in the financial services industry to share their expertise and help others grow and learn. …