Collection Communications

CAC WEBINAR 

Call Baiting in Debt Collections

CAC Sponsored Webinar

Topic: Call Baiting in Debt Collections

This second in a series of CAC Debt Collection courses is a 90 minute lunch time webinar. The class will address call baiting and overcoming stalls and objections.

  • Recognizing call baiting techniques consumers may use
  • How to train collectors to respond to call baiting techniques
  • Training your collectors on how to change a no to yes

Webinar Panelists include:

Kelly Parsons-O’Brien – President at Pacific Credit Services

Mike Cheek – Vice President, Collections and Compliance at California Business Bureau

David Kaminski – Owner & Attorney at Carlson & Messer LLP

This Webinar is scheduled for Wednesday, August 22nd from 12:30 am – 2:00 pm PST

The cost is $59 per location for CAC Members and $99 per location for non-members.

Register for the CAC Webinar

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