Collection Industry Resources: Networking

Collection Industry Resources

Share this Article Between compliance, office management, collection techniques, and the other concerns that go along with running a collection agency, it can be hard to keep up with industry changes and new technologies–or even regulation changes that could get you into hot water. What are some ways a busy ARM professional can stay informed? PDCflow’s new series will take …

Can Root Cause Analysis Improve Policies and Procedures?

Root Cause Analysis

Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …

Thriving in Third Party Collections: An Interview with Aron Tomko

debt collection business

Share this Article Our latest edition of Thriving in Third Party Collections features Aron Tomko. He is the founder of Bayview Solutions LLC as well as the creator of a coaching and mentorship program aimed at helping those interested in starting a new debt collection business, or improving their existing one.   My first collection job was in 2003, starting …

Meet Your Drill Instructors: Collection Boot Camp Panelists

credit and collections industry

Share this Article PDCflow’s March Skip Tracing Guide blog post marked the end of our collection boot camp series. Throughout these posts, we discussed compliance management systems,  collection settlement campaigns and more. The knowledge provided in our write-ups is owed to the expert panelists at the California Association of Collectors, who created the courses on which our articles were based. …

Collection Boot Camp: Skip Tracing Guide

Skip Tracing Guide

Share this Article Since August of last year, PDCflow has partnered with the California Association of Collectors (CAC) to bring our readers in-depth advice on running a successful, compliant collection agency. The subjects, ranging from day-to-day operations such as telephone collection communications to high-level topics like creating collection settlement campaigns, first appeared as the curriculum of the CAC’s Collection Boot …

Collection Boot Camp: Strategy for Success with a Collection Settlement Campaign

Collection Settlement Campaign

Share this Article With tax season around the corner, now is the best time to consider a collection settlement campaign within your agency. Collection settlement campaigns (periods during the year when collection agencies offer a discount to consumers to collect on older or unresponsive accounts) can be a win-win solution for both you and your consumers. A collection settlement campaign …

Collection Boot Camp: Chapter 13 Bankruptcy Collection Opportunities

Bankruptcy Collection Opportunities

Share this Article To a debt collector, chapter 13 bankruptcy might signify the end of the road for collecting funds owed by a debtor. But according to Gabriel Herrera, attorney at Kronick, Moskovitz, Tiedemann & Girard and guest panelist for the California Association of Collectors during their second Collection Boot Camp webinar, there are still some opportunities for you and your …

Thriving in Third Party Collections: An Interview with Richard and Tsylia Hoffman

Los Angeles Collection Service

Share this Article This edition of “Thriving in Third Party Collections” was conducted mainly with Richard Hoffman of Los Angeles Collection Service, Inc., but also includes insight from the principal collector at the agency (and Richard’s wife) Tyslia Hoffman. On December 15th, we will be celebrating our 42nd year in business. We opened our doors on that date in 1975. …

Collection Boot Camp: Bankruptcy Pitfalls and How To Avoid Them

debt collection process

Share this Article Sending a collection notice after a bankruptcy can end up costing your agency in many ways. On the surface, doing so wastes time by trying to collect on an account that cannot be collected. More importantly, if you send a collection notice in violation of a stay, your agency (and maybe even your clients) will be out …

Collection Boot Camp: Addressing CFPB Complaints

CFPB Complaints

Share this Article The Consumer Financial Protection Bureau (CFPB) is responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, collection agencies know this organization well. But do you know the best way to handle a complaint about your business filed directly with the …