Can Root Cause Analysis Improve Policies and Procedures?

Root Cause Analysis

Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …

Confused About How To Comply with Regulation E for Accounts Receivable? Legal Experts Explain

Comply with Regulation E

Share this Article Regulation E is a well-known, but often confusing regulation found within the Electronic Fund Transfer Act (EFTA). Although most accounts receivable departments fall under its scope in some way or another while accepting payments, many ARM professionals don’t fully understand what is required of them to comply. Some might even think it is too much trouble, and …

How a Payment Management System Improves Office Operations

Payment Management System

Share this Article All office managers are looking for ways to save money and make operations run more smoothly. However, spotting ways to improve can be tricky. One overlooked area that can cut expenses is your payment management system. The value of a good solution is hard to quantify just by the price tag. After all, efficiency in your processes …

How To Add Value For Merchants with Built-In Payment Compliance

Built-In Payment Compliance

Share this Article There are many ways a merchant must adhere to payment compliance throughout the transaction process. What’s more, they often have little or no knowledge of the requirements they are expected to follow, even when violating this compliance could lead to litigation or crippling fines. When choosing a payment management suite to offer to your merchants, are you …

Is An Online Payment Option Really That Important to Your Customers? (Yes!)

Online Payment Option

Share this Article It’s hard navigating the responsibilities of managing a small business. Because day-to-day operations often take priority, long-term, revenue-driving decisions tend to get pushed aside. They shouldn’t. If you want your business to grow, you need to make it as easy as possible for customers to pay you. This means you need to think about how your company …

Collection Boot Camp: Bankruptcy Pitfalls and How To Avoid Them

debt collection process

Share this Article Sending a collection notice after a bankruptcy can end up costing your agency in many ways. On the surface, doing so wastes time by trying to collect on an account that cannot be collected. More importantly, if you send a collection notice in violation of a stay, your agency (and maybe even your clients) will be out …

Collection Boot Camp: Addressing CFPB Complaints

CFPB Complaints

Share this Article The Consumer Financial Protection Bureau (CFPB) is responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, collection agencies know this organization well. But do you know the best way to handle a complaint about your business filed directly with the …

Collection Boot Camp: The Red Flags Rule and Debt Collection

Red Flags Rule

Share this Article Identity theft is an issue that all merchants should worry about, but in the collection industry, it is of even greater concern. An improperly handled claim of identity theft can damage a consumer’s credit score and sometimes take years to correct. Not only this, but you and your clients may be accused of unsafe practices that can …

Collection Boot Camp: How to Respond to Collection Disputes

Collection Disputes

Share this Article In the first Collection Boot Camp webinar, the panel, Kelly Parsons-O’Brien, June Coleman, Shawn Suhr, and Courtney Reynaud, addressed the topics of collection messages, collection telephone communications, and compliant collection letters. These subjects are the basis of running a compliant, well-functioning agency. But what happens if the debtor you speak to doesn’t agree that they owe a …

Collection Boot Camp: Creating A Compliance Management System

compliance management system

Share this Article The CFPB expects all collection agencies to have a compliance management system (CMS) in place during operation. Courtney Reynaud, President of Credit Bureau USA, and the other CAC Collection Boot Camp panelists, understand how overwhelming creating a compliant collection agency can be. “With everything else we have to do to run a successful business, compliance is probably …