PCI DSS Compliance Takes Year Round Commitment from Your Payment Processor

PCI DSS

Share this Article Payment card industry compliance gives your consumers confidence that your business follows security measures. Consumers need to know that every time they make a credit card payment, their card number is secure. When you purchase something online or on the phone, you have the same expectation. While it’s an often overlooked (or ignored) piece of the compliance …

Call Recording Consent When Collecting Payments

Call Recording Consent

Share this Article PDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal …

Federal and State Call Recording Laws for Debt Collection Professionals

Call Recording Laws

Share this Article Each year, the California Association of Collectors (CAC) provides insight to debt collection professionals through a series of educational courses. Last year they touched on topics ranging from responding to disputes to Chapter 13 bankruptcy collection opportunities to creating compliant collection letters. Last month, this year’s panelists, Courtney Reynaud, Shawn Suhr and David J. Kaminski kicked off …

Can Root Cause Analysis Improve Policies and Procedures?

Root Cause Analysis

Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …

Confused About How To Comply with Regulation E for Accounts Receivable? Legal Experts Explain

Comply with Regulation E

Share this Article Regulation E is a well-known, but often confusing regulation found within the Electronic Fund Transfer Act (EFTA). Although most accounts receivable departments fall under its scope in some way or another while accepting payments, many ARM professionals don’t fully understand what is required of them to comply. Some might even think it is too much trouble, and …

How a Payment Management System Improves Office Operations

Payment Management System

Share this Article All office managers are looking for ways to save money and make operations run more smoothly. However, spotting ways to improve can be tricky. One overlooked area that can cut expenses is your payment management system. The value of a good solution is hard to quantify just by the price tag. After all, efficiency in your processes …

How To Add Value For Merchants with Built-In Payment Compliance

Built-In Payment Compliance

Share this Article There are many ways a merchant must adhere to payment compliance throughout the transaction process. What’s more, they often have little or no knowledge of the requirements they are expected to follow, even when violating this compliance could lead to litigation or crippling fines. When choosing a payment management suite to offer to your merchants, are you …

Is An Online Payment Option Really That Important to Your Customers? (Yes!)

Online Payment Option

Share this Article It’s hard navigating the responsibilities of managing a small business. Because day-to-day operations often take priority, long-term, revenue-driving decisions tend to get pushed aside. They shouldn’t. If you want your business to grow, you need to make it as easy as possible for customers to pay you. This means you need to think about how your company …

Collection Boot Camp: Bankruptcy Pitfalls and How To Avoid Them

debt collection process

Share this Article Sending a collection notice after a bankruptcy can end up costing your agency in many ways. On the surface, doing so wastes time by trying to collect on an account that cannot be collected. More importantly, if you send a collection notice in violation of a stay, your agency (and maybe even your clients) will be out …

Collection Boot Camp: Addressing CFPB Complaints

CFPB Complaints

Share this Article The Consumer Financial Protection Bureau (CFPB) is responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, collection agencies know this organization well. But do you know the best way to handle a complaint about your business filed directly with the …