The strategies and payoffs of marketing are clear-cut for B2C operations, but how do you build your brand if your industry is more nuanced? When you answer to your clients but interact daily with their consumers, what messages should you send? Which audience should you appeal to? Answering these questions will help you form your brand identity, putting you on …
What You Should Know About Submitting a Comment to the CFPB’s Notice of Proposed Rule for Debt Collection: A Step-by-Step Guide
Share this ArticleReprinted from Clark Hill with permission from Joann Needleman The Consumer Financial Protection Bureau’s (CFPB or Bureau) Notice of Proposed Rule (NPR) is a dense 500-page document. In the NPR, the CFPB puts forth numerous proposals which seek to clarify numerous debt collection processes that span from communicating with consumers to providing a new validation form. Many agencies …
Call Blocking and Right Party Contact in Debt Collection
This blog post is based on information discussed in a recent California Association of Collectors (CAC) webinar and was co-authored by Neustar. Spam tagging and call blocking are causing a huge problem in debt collections. In the last two years, collection agencies have seen a drastic increase in their legitimate calls being blocked or mislabeled with Spam overlays. Shawn Suhr, …
CFPB Proposed New Rule: Debt Collector Do’s and Don’ts
Share this ArticleFor debt collectors, the CFPB’s notice of proposed rule (NPR) is becoming the embodiment of the phrase “hurry up and wait.” The Bureau’s proposed rule released in early May. Once it became public, the reaction from many experts was appreciation for the level of detail in the 500+ page document. Weeks after the release of the rules, though, …
Debt Collection and Consumer Advocacy Under the New Proposed Rule
Unclear, outdated guidelines and contradictory court rulings make debt collection compliance hard. That’s why so many industry professionals have been eagerly reading the CFPB’s new proposed debt collection rule. Clarity on expected procedures and how to use updated technology are giving collectors hope for a more direct way to fully comply. However, it became apparent during the CFPB Debt Collection …
CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals
Share this ArticleJust one day after the Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall, and two days after the Bureau released its proposed new rules, Accountsrecovery.net hosted a panel of trusted ARM industry professionals to discuss first impressions of the CFPB proposed debt collection rules, and where we go from here. Rozanne Andersen, Vice President and Chief Compliance …
Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal
Share this ArticleThe highly anticipated Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall will be taking place Wednesday, May 8, in Philadelphia. It is expected that this event is where the Bureau will release new proposed rules for debt collection. In preparation for the Town Hall, AccountsRecovery.net held a webinar on the topic. Joann Needleman, Mike Frost, Scott E. …
CFPB Proposed Rules: Why Collection Industry Input is Crucial
Share this ArticleKathleen Kraninger, director of the Consumer Financial Protection Bureau (CFPB), recently spent months on a “listening tour” to get an inside look at the credit and collection industry. Based on her findings, the CFPB has created proposed rules intended to clarify regulations and address advances in technology that have altered the industry landscape in recent years. There …
Thriving in Third Party: An Interview with Joann Needleman
Share this ArticlePDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and Member …
Expert Advice: Shopping for Accounts Receivable Software
Accounts receivable software automation can save your staff hours on routine tasks. But, purchasing the right software is hard. There are dozens of options to consider when shopping for accounts receivable software. Where do you start the decision-making process? PDCflow is here to help. We spoke to our Product Management Analyst and a few ARM software partners to gain insight. …
Four Important Features of Collection Payment Processing Software
If someone asked you about the struggles in your debt collection agency, what would your answer be? Front-line concerns like call baiting or telephone communications? Management issues like teambuilding and company culture? Whatever your focus, it shouldn’t be your collection payment processing software. There are many important aspects that go into choosing software for your agency. Thinking about everything you …
CollectorLive Recap: Improving the Debt Collection Process
Share this ArticleEarlier this month marked the second annual Collector Live virtual conference. The all-day event was packed with insight from industry experts, discussing topics for front-line collectors and agency managers alike. To give our readers a peek at the quality content these professionals covered (or a refresher to those who attended the event), we’ve picked a handful of the …
