It’s never a bad time to learn new debt negotiation tips or refresh yourself – and your team – on the best practices for negotiating payments on past-due accounts. Accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams:Beth Conklin Account Executive State Collection Service, Inc.Mike Hiller Vice President of Collections …
Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends
Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center. Accounts Receivable professionals from all across the industry spent the end of …
How To Use Social Media in Accounts Receivable
Share this ArticleBy now, social media has become part of almost everyone’s daily life. Even for businesses, it’s expected to have a presence on at least one platform. However, using social media is tricky for those in Accounts Receivable. Does your agency know how to use social media? Do you understand why it’s so important? Why Use Social Media In …
What the Lavallee Case Teaches Debt Collectors About Using Email Communications
Whether or not you are in the collection space, the recent decision in Lavallee v. Med-1 Solutions should catch the attention of everyone in Accounts Receivable. If you haven’t already read about the case, Joann Needleman, Practice Leader and Member of Clark Hill PLC, recently discussed What Lavallee means for the CFPB’s proposed rule and Electronic Communications. “Med-1, as debt …
Safe Harbors for Email and Text Messages Under the NPR
The CFPB Notice of Proposed Rulemaking (NPR) has been covered extensively in articles and webinars over the past few months. The prospect of using text and email messages is exciting for an industry that has been all but left out of using the latest technology. The question is, how will you use digital communication safely? Here are a few common …
30 Debt Quotes: Showing Empathy and the Burden of Debt
People can accrue debt in many ways. Some take out loans for houses, cars and school. Some overspend on restaurants or travel. Others rack up debt due to medical expenses insurance won’t cover. Whatever the reason, most end up in collections the same way – an aspect of the consumer’s life changed, leaving them unable to pay a bill. This …
How to Build Your Brand as a Debt Collection Agency
The strategies and payoffs of marketing are clear-cut for B2C operations, but how do you build your brand if your industry is more nuanced? When you answer to your clients but interact daily with their consumers, what messages should you send? Which audience should you appeal to? Answering these questions will help you form your brand identity, putting you on …
Call Blocking and Right Party Contact in Debt Collection
This blog post is based on information discussed in a recent California Association of Collectors (CAC) webinar and was co-authored by Neustar. Spam tagging and call blocking are causing a huge problem in debt collections. In the last two years, collection agencies have seen a drastic increase in their legitimate calls being blocked or mislabeled with Spam overlays. Shawn Suhr, …
Thriving in Third Party: An Interview with Joann Needleman
Share this ArticlePDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and Member …
Comtech Collect! and PDCflow Announce Partnership to Offer Integrated Payments and eSignatures
Comtech, producers of Collect!, credit and debt collection software, and PDCflow, payment and esignature software, have partnered to create an integrated and seamless payment processing and payment authorization service. “PDCflow is excited to work with Comtech on this new opportunity,” said Matthew Snedden, COO of PDCflow. “Both our payment services and our esignature solution were designed for the debt collection …
