Collection Guidelines: Improving Communications with Consumers

Collection Guidelines Communications with Consumers

As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the panelists who shared …

Successful Debt Collection Techniques to Overcome Objections

Successful Debt Collection Techniques to Overcome Objections

Last updated February 2023 Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than a simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a webinar put on …

Debt Collection Practices: Call Baiting Tells and How to Respond

Debt Collection Practices Call Baiting

Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices.   Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, and Mike Cheek, …

What is a Credit Card Chargeback?

What is a Credit Card Chargeback

Every business comes with obstacles. A high risk operation like a debt collection agency is full of especially unique team management and compliance challenges. Along with industry-specific rules, collection agency owners and managers must also comply with Regulation E, understand PCI compliance rules and maintain a compliance management system as a whole. While balancing these responsibilities, agencies need to keep …

Call Baiting Debt Collection Best Practices

Call Baiting

The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. In this environment, it’s important to follow the latest news resources. But having a network of professionals to educate and assist you can be invaluable. That’s the role the California Association of Collectors (CAC) has sought out. Through a series of …

Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien

Thriving in Third Party Collections

Share this ArticleThroughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association of …

ACA 2018 Trends: Text Message Communications and Office Efficiency

Text Message Communications

Share this ArticleThe ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A central …

Call Recording Consent When Collecting Payments

Call Recording Consent

Share this ArticlePDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal laws …

Federal and State Call Recording Laws for Debt Collection Professionals

Call Recording Laws

Share this ArticleEach year, the California Association of Collectors (CAC) provides insight to debt collection professionals through a series of educational courses. Last year they touched on topics ranging from responding to disputes to Chapter 13 bankruptcy collection opportunities to creating compliant collection letters. Last month, this year’s panelists, Courtney Reynaud, Shawn Suhr and David J. Kaminski kicked off the …

Collection Industry Resources: News Channels

Collection Industry Resources News Channels

Share this ArticlePDCflow has taken an interest in providing value to collectors beyond the great products offered in our payment processing hub. The PDCflow blog is aimed at adding value to the ARM industry by sharing news and information that can keep you up to date. We recently began a series to highlight many of the collection industry resources that …

Collection Industry Resources: Networking

Collection Industry Resources

Updated September 2020 Between compliance, office management, collection techniques, and the other concerns that go along with running a collection agency, it can be hard to keep up with industry changes and new technologies–or even regulation changes that could get you into hot water. What are some ways a busy ARM professional can stay informed? PDCflow took a closer look …

Meet Your Drill Instructors: Collection Boot Camp Panelists

credit and collections industry

Share this ArticlePDCflow’s March Skip Tracing Guide blog post marked the end of our collection boot camp series. Throughout these posts, we discussed compliance management systems,  collection settlement campaigns and more. The knowledge provided in our write-ups is owed to the expert panelists at the California Association of Collectors, who created the courses on which our articles were based. Now …