10 Customer Experience Statistics For Accounts Receivable

10 Customer Experience Statistics for Accounts Receivable

Poor customer experience negatively impacts companies every day – whether they realize it or not. However, the accounts receivable industry is seeing a shift in focus to prioritize consumers. If your AR company hasn’t made the shift yet, here are ten customer experience statistics that may change your mind.Impact of Negative Customer Service on BusinessNegative customer experience can severely impact …

5 Collection Call Script Questions Answered by Industry Leaders

5 Collection Call Script Questions Answered by Industry Leaders

Call Scripting BenefitsScript LimitationsKeep Agents In ControlCall Script ElementsAgent TrainingMost agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they should contain and the important …

How to Elevate Your Call Center Training and Evaluation

How To Elevate Your Call Center Training and Evaluation

Call center training is complex. Especially for those in accounts receivable. Not only must you set expectations for the job and explain daily processes – you must also teach agents how to remain compliant with rules and regulations.  Debra Ciskey, Executive Vice President and Roger Weiss, President at The Collections Coach, recently gave a presentation for the CAC virtual conference on …

6 Tools To Help Employees Succeed at Remote Work

6 Tools To Help Employees Succeed at Remote Work

There was a time when remote work—commonly referred to as telecommuting—was widely regarded as an incentive not only for employees but also for their employers. However, with the COVID-19 pandemic, remote work has become less of an incentive than a necessity. After all, telecommuting is pretty much the only way some companies can continue their operations with a semblance of …

What is a Digital Accounts Receivable Strategy and Why Do You Need One?

What is a Digital Accounts Receivable Strategy and Why Do You Need One

Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward.What Is a Digital Accounts Receivable Strategy A digital accounts receivable …

Leverage Technology to Grow Your Accounts Receivable Business

Leverage Technology to Grow Your Accounts Receivable Business

It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …

Cash Flow Management With A Remote Call Center Staff

Cash Flow Management with a Remote Call Center Staff

When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within …

Managing Remote Staff in Healthcare Collections Long-Term

Managing Remote Staff in Healthcare Collections Long-Term

Share this ArticleIt has been a few months since companies transitioned their staff out of offices. By now, the immediate struggles of changing on-site employees into remote workers have been resolved. Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity.  No one knows how long the Coronavirus …

Collector.Live! Home Edition: Home Office Set Up

Collector.Live! Home Edition: Home Office Set Up

In the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event.  Unlike past paid events, Collector.Live! Home Edition was held at no …

Ethics Training Program: An Accounts Receivable Guide

Ethics Training Program: An Accounts Receivable Guide

Share this ArticleMany companies focus on incentives and benefits to entice and maintain staff, but a positive company culture can be just as influential. A thorough ethics training program and culture of ethical behavior makes staff feel safe and valued – factors that impact whether staff work their hardest and pursue professional development within your company. Why an Ethics Training …

Grow Business with Employee Professional Development

Grow Business with Employee Professional Development

Investing in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them.  According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth opportunities, your employees …

Preparing for CCPA Compliance

Preparing for CCPA Compliance

Share this Article2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S.  The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys Lauren …