FAQs

Electronic Signature Software

Common questions from operations managers and business owners about electronic signature software.

Electronic Signature Software FAQs

Are electronic signatures legally binding?

Yes. PDCflow’s secure electronic signatures are legally binding. Our digital signature software provides a complete audit trail with each signed document in the event of disputes or another need to recall the signature transaction.

How much does esignature software cost?

Prices start at $9 for individuals or small teams that need to take a few esignatures a month. For larger teams that need more options, plans scale with your business.

Get the electronic signatures you need to run your business without paying more for seats or integration access. Unlike many competitors, PDCflow does not charge per user login, per electronic document, or for viewing and integrating with APIs.

Can I collect payments along with esignatures?

Yes. PDCflow is an all-in-one digital signature and payment solution. You can send documents, collect signatures, and request payments in a single workflow, via email or SMS.

  • Send a contract and payment request together: Save time for sales, billing, and accounting teams.
  • Access everything through one login: No need for plugins or integrations to get requests, payments, and reporting in one place.
  • View transactions and monitor trends: Comprehensive reporting covers all the details of your customer transactions.

Are electronic signatures HIPAA compliant?

Yes, PDCflow requests can be sent via secure, HIPAA compliant email or SMS message. Send documents with secure information, request files or photos like an ID or insurance card, and take esignatures and payments knowing transactions are protected and compliant.
Image
“Supports my business very well. I chose PDCflow for their HIPAA compliance and affordable monthly rates.”
MEHAR G.
Owner, Medical Practice
G2 Users Love Us Badge

Do customers need an account to sign documents online?

No. With PDCflow, your customers can sign online documents via an email or SMS request sent directly to their inbox or mobile device. No account required.

How is an electronic signature stored and protected?

With PDCflow, you will receive a detailed record of each electronic signature request you send, which will include:

  • The signed document
  • Multi-factor authentication
  • Geolocation details
  • Date/time stamp
  • Delivery method.

These records are stored in the cloud for easy access at any time, and are useful for proof against chargebacks.

Can I send bulk esignature requests?

Yes. With PDCflow’s bulk send feature, you can send up to 5,000 contracts, notices, or settlement agreements at once. This is especially useful for accounts receivable teams, property management, healthcare billing, or other groups that interact with large customer lists.

Does your esignature solution integrate with other systems?

Yes. PDCflow offers free API access. Companies can integrate into their own company’s CRM, ERP, billing system, etc.

We don’t charge extra for API usage, so your team can connect workflows without additional costs. With PDCflow APIs, experience easy integration:

  • Low-code functionality
  • Drop-in components
  • Developer-friendly resources like a sandbox and dedicated support

Can we set automated reminders for unsigned documents?

Yes. PDCflow requests include automated reminders that prompt customers to sign online documents before the request expires. Many PDCflow customers see up to a 4X higher completion rate with automated reminders.

What industries benefit most from electronic signature software?

PDCflow’s electronic signature solution is valuable for any company that needs to simplify the customer contract to payment workflow. Some of the departments and industries that use PDCflow include:

  • Accounts receivable
  • Debt collection
  • Property management
  • Healthcare
  • Medical billing
  • Law firms
  • Event services
  • Manufacturing
Real Estate Transaction Company
Melanie Miller, Senior Operations Manager
“The ease of use has really been the number one impact for us. Not just for my staff, but for our customers too. PDCflow makes esignatures better for us.”
Read Case Study

Can I add multiple signers to my electronic signature request?

Yes. PDCflow accommodates multiple-recipient messages. Send a document for more than one signer or counter signatures, and even add payment requests. Assign recipient order, or send to everyone at the same time.

Does the platform support both email and SMS delivery?

Yes, PDCflow allows you to send an electronic signature and other requests to a recipient by email, SMS, or both.

Can my team create reusable templates and workflows?

Yes, PDCflow lets your company create electronic signature and other request templates, so you can send the same type of messages again and again.

Templates are unlimited, at no extra cost, and can be locked down by group, department, and location, to make access easy for staff.

Can I customize branding (logos, colors, email/SMS messages)?

Yes. PDCflow offers several custom branding markers, so your messages represent your company:

  • Company name
  • Logo
  • Brand colors
  • Brand statements in message footers
  • Your company’s email domain

Set up digital signature requests with custom branding to build trust with your customers and create a consistent, professional presence.

Digital Communication, eSignature, and Payment APIs

Integrate payments, document delivery, esignatures, email, and SMS communications. No extra fees for API access.
PDCflow Payments APIs