[Guide] Collections: Compliance Management System Guide

Learn what the CFPB expects in a Collections Compliance Management System. What does it take to create a compliant program? How should you train employees on compliance?

The information provided comes from members of the California Association of Collector’s Members as provided in their webinar series: Collection Boot Camp.

To view the full article based on their presentation, please see: Collection Boot Camp: Creating a Compliance Management System

Learn:
  • What is Procedure in a CMS?

    Example in PPMS format

  • What is a Work Instruction?

    Example in PPMS format

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Collections Compliance Management