PDCflow Introduces Custom Messages for Digital Consumer Communications

digital consumer communications

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Language in Flows Can Now Be Customized to Fit Business Needs

Ogden, Utah — Today, PDCflow announced the release of custom messaging on all electronically generated consumer communications (also known as Flows) sent through their payment hub software. PDCflow clients can send a custom message to their consumers–through text or email–on any signature, payment or photo request, or any document sent. This release allows an accounts receivable business to refine their customer communications strategy. 

Businesses can optimize their digital communications with consumers by including a name, an account number, or any other custom text. The feature is is also useful for adding any regulatory language that might be required, making compliance a seamless part of the payment or authorization process.

“We added this feature to better fulfill the unique business requirements our customers may have,” says Matt Thomas, Product Development Analyst at PDCflow. “The industries we service have a variety of communication regulations. This feature will allow them to tailor both a business-specific and industry-specific message when attempting to engage with their customers.”

This individualized messaging improves the customer experience and instills deeper trust between businesses and their consumers. The tool will:

  • help hospitals to lend legitimacy to a payment request with patient specific references.
  • allow collection agencies to display required mini-miranda language, or tailor the request with account information.
  • replace manual print and mail billing.

This feature adds value to any business by allowing them to create individualized office workflows. In today’s world of SMS spam and mountains of emails, a business needs to personalize their message to stand out to their consumers.


PDCflow’s Payment Hub offers a single platform for Accounts Receivable teams to quickly send an invoice, collect a credit, debit or ACH payment and obtain a signature in one simple and secure workflow. The software offers text, email, chat and IVR payment channels, a customizable online payment portal and robust reporting. Ideal for debt collection agencies, medical billing companies, hospitals and healthcare organizations. Programming and customer operations for PDCflow’s national client base have been completed in-house in Ogden, Utah, since the company’s founding in 2003. Find out more about PDCflow on Facebook, Twitter, LinkedIn and Google+, or visit https://www.pdcflow.com/.