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Electronic Signatures have become standard
Consumer habits are hard to change. However, once they are in place, behaviors can become so automatic customers barely think about the activity. In fact, the majority of debit and credit card providers converting to the new chip technology opted for electronic signatures as the primary form of authorization, despite the fact that PIN numbers are significantly more secure. Why? Because that’s how customers are comfortable paying for goods and services.
Electronic signatures have become the standard for payment authorizations and loan contracts. Each signed debit or credit purchase signifies a signed contract by the customer, who does not actively think about the contract and obligation for repayment. It’s just automatic.
The CFPB Reg E Compliance Bulletin
Due to the increased popularity of electronic signatures, the CFPB issued a bulletin in November 2015 clarifying steps required to remain compliant with Reg E statutes concerning debt collection activities. Companies can capitalize on customer’s comfort levels with eSignatures, while remaining compliant with Reg E, provided they use software, which follows the CFPB’s requirements.
The November Bulletin reiterated that Reg E compliance includes authorizations accepted through electronic means, the phone, and computer. Preauthorized payments require authentication of the customer, a copy provided to the customer, in paper or electronic form, with evidence of the customer’s consent.
Verbal authorizations are acceptable as long as achieved through a process associated with a contract, the customer has intent to sign, and the contract’s electronic communications sent. Recording a code into a telephone keypad can satisfy Reg E compliance based on the electronic signature guidelines.
PDCflow simplifies Reg E Compliance
Fortunately for the industry, software companies like PDCflow, simplify the payment process, can obtain electronic signatures quickly, and fully comply with the new CFPB standards.
PDCflow developed proprietary software enabling you to obtain eSignatures through a simple, efficient, and compliant process. The software features Dual Authentication and Geo Location Tracking, which verifies the consumer’s identity and maintains evidence. The Signature can also be achieved through any touch device such as a mouse or mobile device, through its eSignature Flow system. Companies can send a document, such as the terms of a Recurring Payment Schedule, with the proper authorization language. The client signs and returns the form electronically, giving all parties signed copies instantly.