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What do you do if you have a question about a product? You talk to customer service, right? Someone will help you, troubleshoot your issues, and hopefully get you back on track quickly.
Yeah. PDCflow is great at that too.
With other companies, though, that’s where the assistance ends. You may never even talk to the same employee twice (which makes it hard to follow up on a previous encounter). With PDCflow’s customer success department, you get all the benefits of great customer service, plus much more.
Do you know about all the benefits PDCflow Customer Success provides?
PDCflow Customer Service Basics
Our team is here to answer your questions. It doesn’t matter whether you’re an existing customer, or browsing our site and wondering if we’re a perfect fit for your payment processing needs.
Spoiler alert–we probably are.
PDCflow offers several avenues for you to get in touch with one of our customer success specialists. You can reach us by phone, or chat with us online. Existing customers can even open support tickets through our online help desk.
I can see that look on your face. The one that says “I still don’t see how PDCflow is different.” Well, Angelica Iniguez–our customer success team lead–can clear things up.
“We’re advocates for the overall success of our clients. At PDCflow, we’re involved with the entire customer experience, from the initial hand off from our Sales team, to applying for a merchant processing account, onboarding and training,” says Angelica. “We’re the first line of support. We develop a relationship with each of our clients that puts us in a position to become more than just customer service.”
In addition to on-the-spot help, every new PDCflow customer receives online trainings on how to get the most out of our software. After your services have been activated and you’ve had a chance to take a look around, we’ll give you a short tutorial at your convenience.
“The importance of training goes far beyond learning the system,” says Customer Success Specialist Matt Thomas. “It’s an opportunity for the Customer Success team to get to know how our customers operate. We gain insight into the customer’s business and their personality, which goes a long way in assisting them be successful with our services.”
What’s that? You’re a user who just wants to brush up on the basics? No worries! We’re happy to do a refresher course for you, too.
If live tutorials aren’t your thing, check out PDCflow’s helpdesk. It’s stocked with answers to all the most common payment processing questions. If you’d rather not schedule a live training, we have videos on our help desk you can watch any time that demonstrate the basics.
Not a customer yet? Schedule a demo!
We didn’t forget about all you PDCflow customers-to-be. You can chat with customer success online (or leave us a message after business hours), and we’ll get you in touch with a representative that can answer all your questions. Or you can contact us, fill out the information page. We’ll set you up for a one-on-one demo with a PDCflow representative who can tailor the lesson to fit your business needs.
So, what makes customer success different? It’s support when you need it, training when you need it, and a dedicated team of advocates just for you.
Because PDCflow isn’t just offering a service. We’re rooting for your success.