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Ogden, Utah — PDCflow announces another step forward for payment technology with its new web chat payment feature. With this product, businesses can send a payment form directly to their customers through the online chats used by their customer service departments.
The web chat payment tool seizes on the growing trend of web payments. Now when an employee is assisting consumers through a company’s chat feature, they can provide a secure payment input screen, called a “payment flow” during their conversation. This prompts consumers to make their payment while they are still in direct contact with customer service, increasing the number of successful payments received.
“Our new web chat payment feature allows your consumer to quickly and easily make a payment without leaving the conversation with your representative,” says PDCflow National Sales Executive, Heather Harris. “No more directing them to a website or referencing them to a statement. They can now make a payment more directly through the chat conversation.”
Businesses that charge for online helpdesk services can use the web chat payment option to charge consumers within the chat conversation. The feature can also be used to resolve overdue balances when chatting, providing a fast, frictionless option for consumers to make their payments.
The feature also adds convenience for consumers, boosting their satisfaction with customer service. The web chat payment link brings consumers to the exact screen required to begin their transaction. This cuts out the unnecessary steps of creating a login and password.
While the product is referred to as a web chat payment solution, the feature offers more to businesses than quick, secure payments. The product offers all the functions available through PDCflow’s traditional flows: document delivery for review and signature (such as contracts and authorizations), PDF forms for filling (to sign up for service or provide payment authorization), photo upload (to collect ID or insurance card information) as well as ACH (eCheck) and PCI certified credit card payments.
Mix and match the services to create your own optimized workflow around your business and make your client’s payment experience as simple as possible.
PDCflow’s Payment Hub offers a single platform for Accounts Receivable teams to quickly send an invoice, collect a credit, debit or ACH payment and obtain a signature in one simple and secure workflow. The software offers text, email, chat and IVR payment channels, a customizable online payment portal and robust reporting ideal for debt collection agencies, medical billing companies, hospitals and healthcare organizations. Programming and customer operations for PDCflow’s national client base have been completed in-house in Ogden, Utah, since the company’s founding in 2003. Find out more about PDCflow on Facebook, Twitter, LinkedIn and Google+, or visit https://www.pdcflow.com/.