What Pokémon Go Can Teach the ARM Industry about Smart Phones

ARM Industry

Share this Article Pokémon Go hit the game app world by storm and became an overnight sensation with millions using their smartphones to “capture” Pokémon scattered across the world. What can the massive success of this child’s game teach the ARM Industry? The answer is sitting on your desk. The popularity of the Pokémon Go app highlights the importance and …

PDCflow Welcomes Matt Thomas to the Customer Success Team

PDCflow Customer Success Team

Share this Article In today’s business environment, excellent Customer Service is vital for success. The leadership team at PDCflow recognizes the importance to strive for excellence in Customer Support and acknowledges that the people on the Customer Success Team are the cornerstone in moving toward that achievement.  With this in mind, PDCflow is extremely pleased to announce the addition of …

Whatever the Question Is…. The Answer is 6 Clicks

collections industry payment processing

Share this Article Success, especially for the collection industry, requires taking the consumer through the payment by phone process, end to end, in 6 clicks or less. In today’s collection industry environment, getting a consumer on the phone is only one-third the battle. You then must collect a payment, get the consumer to agree to an acceptable payment arrangement, and …

The Top 3 ARM Industry Payment Challenges

ARM industry

Share this Article What are agencies’ top payment concerns?  PDCflow’s Chief Operating Officer, Matthew Snedden, and Western Territory Account Executive, Jeremy Fong, accompanied by Newtek representative, Tom Harkins, surveyed attendees at the ACA’s Annual Convention in Denver this summer to find out.  Snedden and Fong asked attendees about payment processing, compliance solutions, and payment authorization. This year’s attendance at the …

Problems with Payment Processing and Reg E? This Works Like Crazy

Reg E Compliant

Share this Article What do your REG E communications look like? Letters? Email? Sending them to your website? How’s that working for you? Reaching delinquent customers and getting paid is a lot like Fly Fishing.  You cast the line out many times, and often must try different types of bait before you get a fish on the line. Then you …

Why Shopping for Payment Processing Rates is Short Sighted

payment processing rates

Share this Article Buying a car is an experience we often avoid because the selection is overwhelming and comparing cars is difficult, considering there are dozens of makes and models to choose from, and each with multiple options and upgrades available. Then there is the price. How can you possibly compare one to the other when none are really the …

3 Things About Payment Processing Services You Are Likely Missing

payment processing services

Share this Article Most companies shop for payment processing services based on the cost per transaction, but for collection agencies, this method is flawed. Not all payment processing services are the same and comparing based on price is an apple to orange comparison. There are three key reasons you should change the way you compare payment processing services. Shopping for …

The Truth about Reg E Compliance

Reg E Compliance

Share this Article Consumer habits are hard to change. However, once they are in place, behaviors can become so automatic customers barely think about the activity. In fact, the majority of debit and credit card providers converting to the new chip technology opted for electronic signatures as the primary form of authorization, despite the fact that PIN numbers are significantly …

6 Main Goals of PCI Compliance

pci compliance

Share this Article PDCflow recently announced the completion of our annual audit for our Level 1 PCI Compliance status and that is a cause for celebration in our Ogden, Utah office. What does it mean to be Level 1 PCI Compliant and what is required of PDCflow as an organization to meet this high standard? Anyone who accepts credit card …

Electronic Signatures and Regulation E

Electronic Signatures and Regulation E

Share this Article Regulation E has been in existence since 1978, when it was passed by Congress and signed by Jimmy Carter. It established the rights and liabilities of consumers as well as businesses involved in Electronic Funds Transfer activities. So why, 38 years after it was signed, has it become such an important and frequently discussed regulation? The recent …