Collection Boot Camp: Telephone Collection Communications

telephone collection communications

Share this Article Have you ever had a phone call with an unhappy debtor? Does it tend to happen more than you’d like? PDCflow’s first CAC Collection Boot Camp recap covered best practices for leaving messages, as discussed in the webinar by Courtney Reynaud, June Coleman, Kelly Parsons-O’Brien, and Shawn Suhr. But collectors have to be careful of what they …

Collection Boot Camp: Leaving Messages

Collection Boot Camp

Share this Article Is that message you just left your debtor going to get you sued? The collection industry is not immune to the effects of evolving technology. Answering machines and cell phones have altered communication strategies for agents attempting to reach their debtors, and made the waters of debt collection murkier than ever. Leaving collection messages may open collection …

Thriving in Third Party Collections: An Interview with Matt Logan

Third Party Collections

Share this Article Running a successful collection agency can be a rewarding — and often challenging — experience. PDCflow’s latest blog series, “Thriving In Third Party Collections,” seeks to provide insight into the histories, motivations, and personalities of successful collectors across the country. We’d like to thank Matt Logan, President of Collection Consultants of California, for participating in the first …

3 Trends To Watch For In Payments This Year: Takeaways From ACA 2017

payment management solution

Share this Article The annual ACA International Convention and Expo is one of the nation’s best-known events to ARM professionals in the credit and collection industry. Visiting this expo helps ARM professionals network and learn about new technologies. It is also a valuable experience for service providers who want to strengthen relationships with current clients and make new connections. The …

Collection Compliance and Communications Best Practices Webinar

Call Baiting in Debt Collections

Share this Article Are you ready to kick start your collection communications practices? Do you want to learn the latest about the TCPA rules on dialers? Do you want to tighten up your agency’s compliance management system? Then sound off for the California Association of Collectors’ (CAC’s) new Bootcamp Webinar series! The CAC, the largest credit and collection organization in …

PDCflow Excited to Demonstrate, Network at Annual ACA International Convention

credit and collections

Share this Article Ogden, Utah — PDCflow is excited to announce their 12th year of attendance at the ACA International Convention & Expo. The representatives appearing at booth 434 are Account Executive Jeremy Fong and Customer Support Specialist Matt Thomas. The company’s focus this year is on educating current clients and new connections about the robust catalog of payment processing …

Three Reasons to go Paperless with your Signature Authorizations and Payment Collection

eSignature

Share this Article Proposing major changes in business workflow is a scary prospect. But continuing with the status quo isn’t justification for keeping policies that are bad for daily operations. Switching to a digital signature service allows you to obtain consumer payments and signatures simultaneously. And, it can yield huge benefits to your bottom line while cutting down on your daily …

PDCflow Passes Payment Card Industry Data Security Standards, renews compliance

Payment Card Industry Data Security Standards

Share this Article Ogden, Utah — PDCflow is pleased to announce completion of an annual audit for renewal of Level 1 Payment Card Industry Data Security Standards Compliance. This compliance renewal indicates that PDCflow complies with the most stringent rules put forth by the payment card industry in order to securely accept and process payments. The renewal took effect May …

High Risk Merchant Account Underwriting: What to Expect From The Process

High Risk Merchant Account

Share this Article The underwriting process for a merchant account can be invasive and exasperating for business owners. This is especially true of those in high risk industries like collections. Immoral or against-regulation activities by some people in the collections industry have given legitimate agents a bad reputation. Because of these untrustworthy few, processors and banks view high risk merchant …

What Does PCI Compliance Mean for your Business?

what does pci compliance mean for your business

Share this Article If you’re in charge of the decisions for your business, you’ve most likely heard the phrase “PCI Compliance” somewhere before. If your payment processor has told you they carry most of the burden of maintaining compliance, you may not give the subject much thought. But maybe you should. While a PCI Compliant processor might offer features that …