Thriving in Third Party Collections: An Interview with Harry Strausser III

Interview with Harry Strausser

Share this Article Today we present a very special edition of our Thriving in Third Party blog series. In the past, we’ve interviewed career-long debt collection professionals such as Matt Logan and Richard Hoffman. We’ve even spoken to an accomplished second-generation collector, Kelly Parsons-O’Brien. But today’s interviewee is perhaps one of the most widely-known individuals we’ve had the pleasure to …

Who is PDCflow? Meet Michael Goodell

Who is PDCflow? Meet Michael Goodell

Share this Article Today’s installment of Who is PDCflow? is focused on a long-time PDCflow employee. Always quick with a joke, this software developer in R & D has been shaping and building our software offerings for years. Who is PDCflow? Meet Michael Goodell. Being involved with the research, adoption & implementation of technologies we utilize to build our products. …

PDCflow 2018 Year in Review

PDCflow 2018 Year in Review

As a way to better protect our customers and their consumers, PDCflow gained compliance with the Health Insurance Portability and Accountability Act (HIPAA) data security standards. In October, we celebrated our 15th anniversary as a company. Since our company’s creation we have been focused on fast, efficient payment services. We’ve accomplished a lot in this time, and have much more …

Marriott Data Security Breach Lessons: Why PCI Compliance Levels Matter

Lessons from the Marriott Data Security Breach: Why PCI Compliance Levels Matter

Share this Article Beginning as early as 2014, Starwood hotels, now owned by Marriott, experienced a massive data security breach reportedly at the hands of Chinese hackers. The breach may have exposed the personal data of as many as 500 million guests of the hotel chain. Once the news of this breach became public, the far-reaching costs began showing almost …

Company Culture: Make Your Collection Agency a Great Place to Work

Positive Company Culture: Make Your Collection Agency a Great Place to Work

Share this Article PDCflow recently reached out to an expert in company culture to find out what makes up a great place to work. American Profit Recovery is an exemplary collection agency. They have been in business for 14 years and boast more than 25 years of experience from Owner Jeff DiMatteo and each of his three business partners. This …

Customer Appreciation Week: Celebrating Your Accomplishments

PDCflow Customer Appreciation Week

Share this Article The holidays are a good time to slow down, think about what’s important, and acknowledge your gratitude. That’s why last week, we at PDCflow celebrated our first ever Customer Appreciation Week. We’re proud of all our customers have accomplished in their businesses and we want everyone to know. So in case you missed out on the festivities, …

Collection Guidelines: Improving Communications with Consumers

Collection Guidelines Communications with Consumers

Share this Article As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the …

How to Prepare Your Collection Agency for Tax Season

Tax Season

Share this Article The end of the year is traditionally when your debt collection agency slows to a crawl. Consumers are focused on cooking, shopping, and spending time with friends and family. They don’t have the money, time, or patience for settling their debts. While that’s not great for revenue, this slow season has a silver lining. The downtime gives …

Why Use an IVR System for Payments in Accounts Receivable?

IVR System

Share this Article Interactive voice response (IVR) is a telephone payment system. It allows consumers to make an automated payment over the phone without interacting with a live person. IVR payment services add value and build revenue for your business – all without hiring any additional staff members. If a consumer understands what they owe and wants to resolve their …

How To Manage Employees: Hiring and Employee Retention

How to Manage Employees Hiring and Employee Retention

Share this Article Turnover is a concern office managers face constantly. While some factors are beyond your control, there is much you can do to increase your employee retention. The collection industry faces more hurdles than most when it comes to hiring and retaining a good, engaged, workforce. This has given managers in the industry a lot of experience hiring, …