Thriving in Collections: Jan Stieger, Executive Director of RMAi

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Share this Article In PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses.  We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of …

How To Succeed in Healthcare Collections: Communication, Education and Empathy

How To Succeed in Healthcare Collections: Communication, Education and Empathy

Share this Article Recently, Accountsrecovery.net hosted a webinar on the New Dynamic of Healthcare Collections. The panelists, Jay Gonsalves, Christian Lehr and W. Judd Peak spoke about their experiences in medical collections, and what changes they’ve seen after the recent news surrounding litigation to recover unpaid medical bills.  Throughout the hour-long conversation, the panel addressed provider concerns about risk to …

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Share this Article This article was written with help from Tim Collins of TrueAccord. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still maintain compliance management programs.  How do small and mid-sized agencies do this without the resources of a large organization? It’s all about deciding …

Consumer Rights in Debt Collection Under the CCPA

Consumer Rights in Debt Collections Under the CCPA

Share this Article The next step in protecting consumer privacy has been taken through the new California Consumer Privacy Act (CCPA). The law, which becomes operative January 1 of 2020, is the first of its kind in the U.S.  In a recent webinar hosted by the California Association of Collectors, Lauren Valenzuela, Compliance Counsel at Performant Recovery, Inc. gave an …

Who is PDCflow? Meet Rich Wilder

Who is PDCflow? Meet Rich Wilder

Share this Article So far in our ongoing employee spotlight series, we’ve talked to our developers, IT professionals, sales representatives and customer success employees. Today, we’re highlighting a member of our leadership team that helps all of these departments work together to develop great software and serve clients. Who is PDCflow? Meet our new Director of Sales and Marketing, Rich …

Compliance and Risk Management is the Secret to a Successful Debt Collection Agency

Compliance and Risk Management is the Secret to a Successful Debt Collection Agency

Share this Article Some companies think that revenue is the most important, and compliance is a cost. “Actually, if your compliance program is working, it should be saving you money,” says Laura Knights, Gulf Coast Collection Bureau. She recently discussed the important role compliance management plays in collection in a webinar on the future of compliance management.  Gaining new business …

How To Use Recurring Billing For Your Business

How To Use Recurring Billing for Your Business

Share this Article One-time payments to your company are necessary to accept from consumers, but for many businesses – especially those that run on accounts receivable – you need a recurring billing option within your payment software too.  Recurring billing is the practice of charging a customer in installments rather than in a lump sum. These payment schedules can be …

10 Examples of Great Debt Collection Websites

10 Examples of Great Debt Collection Websites

Share this Article In the debt collection industry, if you haven’t updated your website to meet today’s consumer expectations, you’re probably already losing revenue. Within the next few years, however, a user-friendly debt collection website will become a necessity if you want to stay competitive. The proposed new rule the Consumer Financial Protection Bureau (CFPB) released this spring attempted to …

California Consumer Privacy Act Overview

California Consumer Privacy Act Overview

Share this Article Social media, websites and countless apps have expanded our worlds and made our lives easier. Now, consumers are starting to see the potential downsides to technological convenience. The Cambridge Analytica scandal and countless data breaches have made consumers – and lawmakers – weary. In 2018, the European Union (EU) led the way in data protection rules with …

Thriving in Third Party: An Interview With Lex Patterson

Thriving in Third Party Interview with Lex Patterson

Share this Article Our Thriving in Third Party interview series has highlighted all types of debt collection professionals, including attorneys, educators and agency owners. Today, we’re speaking to someone from a different corner of the ARM industry – Lex Patterson, President of collection software DAKCS Software Systems, Inc.  President at DAKCS Software Systems, Inc. Read about the changes he has …