10 Things to Consider When Redesigning Your Website

10 Things to Consider When Redesigning Your Website

Share this Article In the financial services industry, you need to be able to prove legitimacy and build trust with consumers and potential clients. The best way to do this is to build your web presence through a great company website.  We spoke to the experts at Metric Marketing to learn what elements every business should consider when creating or …

PDCflow Top Performer Challenge

PDCflow Top Performer Challenge

Share this Article Keeping up morale on the collection floor promotes positive company culture, keeps employees happy and reduces turnover. Most agencies run contests to keep staff motivated, but funding incentives can be pricey. PDCflow understands the struggles that come with operating a debt collection agency and we want to help. That’s why last December, we sponsored the Top Performer …

3 Tips to Decrease Late Payments from Customers

3 Tips to Decrease Late Payments from Customers

Share this Article As a manager, you work hard to balance the external parts of your business like sales and customer service with internal aspects like hiring, training and team management. If your customers don’t pay their bills on time though, cashflow stalls and all your hard work amounts to nothing. Here are some basic tips you can use to …

Safe Harbors for Email and Text Messages Under the NPR

Safe Harbors for Email and Text Messages under the NPR

Share this Article The CFPB Notice of Proposed Rulemaking (NPR) has been covered extensively in articles and webinars over the past few months. The prospect of using text and email messages is exciting for an industry that has been all but left out of using the latest technology.  The question is, how will you use digital communication safely?  Here are …

30 Debt Quotes: Showing Empathy and the Burden of Debt

30 Debt Quotes: Showing Empathy and the Burden of Debt

Share this Article People can accrue debt in many ways. Some take out loans for houses, cars and school. Some overspend on restaurants or travel. Others rack up debt due to medical expenses insurance won’t cover. Whatever the reason, most end up in collections the same way – an aspect of the consumer’s life changed, leaving them unable to pay …

How Will Limited Content Messages Fit Into Your Collection Strategy?

How Will Limited Content Messages Fit Into Your Collection Strategy

Share this Article As Joann Needleman, attorney at Clark Hill, explained in a recent webinar, the CFPB’s Notice of Proposed Rulemaking (NPR) is intended to make debt collection practices uniform. If everyone operates the same way, though, how will you stand out? This is where a customer service strategy for your collection agency can make a difference. To differentiate yourself, …

Organize a Successful Working Group for Your Business

Organize a Successful Working Group for Your Business

Share this Article For self-sufficient professionals, it can be hard to let go of control and share the workload. For some, this leads to recognition and exceptional accomplishments – if things go right. Oftentimes, though, tasks get forgotten, details are overlooked, and staff experience burnout. In the long run, working groups can be a more efficient way to solve difficult …

First Consumer Contact: Creating a Positive Customer Experience in Debt Collection

First Consumer Contact Creating a Positive Consumer Experience in Debt Collection

Share this Article Debt collectors face numerous challenges when trying to resolve accounts. For many agencies, call blocking has begun to decrease right party contacts. Once a consumer is on the phone, you then need to overcome stalls or objections to find out why their debt has not been paid. These are just a few of the reasons a successful …

A Closer Look: Validation End Date, Email and Digital Communications

A Closer Look: Validation End Date, Email and Digital Communications

Share this Article The comment period for the CFPB’s Notice of Proposed Rulemaking (NPR) is closing soon. Now is the time for debt collection industry professionals to take action. The only way to let the Bureau know what collectors are excited about (and what areas need more consideration) is to file comments before time is up. Many debt collectors are …

How to Build Your Brand as a Debt Collection Agency

How to Build Your Brand as a Debt Collection Agency

Share this Article The strategies and payoffs of marketing are clear-cut for B2C operations, but how do you build your brand if your industry is more nuanced? When you answer to your clients but interact daily with their consumers, what messages should you send? Which audience should you appeal to? Answering these questions will help you form your brand identity, …