The CFPB Completes Debt Collection Rulemaking

The CFPB Completes Debt Collection Rulemaking

This article was written by Joann Needleman, Ann E. Lemmo, and Leslie C. Bender. It was originally published by Clark Hill Law and is republished here with permission. On Dec. 18, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) completed its seven-year rulemaking process for debt collection. In 2013, the CFPB embarked on an ambitious journey to write regulations to interpret the 40-year-old Fair Debt …

PDCflow 2020 Year in Review

PDCflow 2020 Year in Review

PDCflow Product Enhancements Our team has worked hard this year to build exciting features for our customers. These improvements will help us deliver even better care to our customers and partners. Organizational Hierarchy Many organizations have some degree of complexity that must be addressed. For PDCflow clients with multiple locations and departments (anywhere from two – hundreds), we have expanded …

PDCflow Software: Providing a Better Customer Experience

PDCflow Software: Providing a Better Customer Experience

PDCflow’s development team works hard to continually improve the products and services we offer. In this quarterly article series, Product Manager Kristen Makanoa highlights what we’ve been working on. Kristen Makanoa Product Manager, PDCflow It’s a pleasure to work with this excellent team and to help our new and loyal customers! After my first few months here, I’ve taken an …

5 Collection Call Script Questions Answered by Industry Leaders

5 Collection Call Script Questions Answered by Industry Leaders

Call Scripting Benefits Script Limitations Keep Agents In Control Call Script Elements Agent Training Most agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they …

How to Elevate Your Call Center Training and Evaluation

How To Elevate Your Call Center Training and Evaluation

Call center training is complex. Especially for those in accounts receivable. Not only must you set expectations for the job and explain daily processes – you must also teach agents how to remain compliant with rules and regulations.  Debra Ciskey, Executive Vice President and Roger Weiss, President at The Collections Coach, recently gave a presentation for the CAC virtual conference on …

Negotiating Payment Plans: Successful Strategies for Call Centers

Negotiating Payment Plans: Successful Strategies for Call Centers

Payment negotiations are the most important part of accounts receivable. If agents don’t know the best tactics for setting up payment plans or collecting higher dollar amounts, you will routinely leave money on the table. Every accounts receivable call center should train staff in basic methods for collecting the highest amount in the shortest time frame possible. Top Down Negotiation …

6 Tools To Help Employees Succeed at Remote Work

6 Tools To Help Employees Succeed at Remote Work

There was a time when remote work—commonly referred to as telecommuting—was widely regarded as an incentive not only for employees but also for their employers. However, with the COVID-19 pandemic, remote work has become less of an incentive than a necessity. After all, telecommuting is pretty much the only way some companies can continue their operations with a semblance of …

How To Win Healthcare Outsourcing Business During COVID-19

How To Win Healthcare Outsourcing Business During COVID-19

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place.  Healthcare organizations care about the wellbeing of their patients. …

The CFPB Issues Regulation F, but the Debt Collection Rules Are Far From Final

The CFPB Issues Regulation F, but the Debt Collection Rules Are Far From Final

This article was written by Joann Needleman, Leslie C. Bender and Ann E. Lemmo. It was originally published by Clark Hill Law and is republished here with permission. The long-awaited Final Rule (Regulation F) for the Fair Debt Collection Practices Act (FDCPA) was issued Friday afternoon, concluding a seven-year rulemaking process. In its official press release, the Consumer Financial Protection Bureau’s (CFPB or Bureau) Director, …

Choosing a Payment Gateway for Your Accounts Receivable Business

Choosing a Payment Gateway for Your Accounts Receivable Business

Running your accounts receivable business takes planning, organization, and the right tools. Along with the AR software needed to manage accounts, you need the right payment gateway, suited to meet the unique needs of the industry. What is a payment gateway and how do you choose the right one for accounts receivable? What is a Payment Gateway? What is a …