Multi Generational Team Management

Multi Generational Team Management

Share this Article Effective team management transforms your office. It can create an environment where happy, self-sufficient employees work well on their own and also come together to create a winning team. This isn’t always as simple as it sounds. A good manager must take into account the backgrounds and experiences each employee brings to their work. Experiences that change …

PDCflow Celebrates 15 Years Serving Customers

PDCflow Celebrates 15 Years

Share this Article Ogden, Utah — On October 16th, 2018, Accounts Receivable payment hub PDCflow reached a landmark anniversary, celebrating 15 years in business. The company was created in 2003 specifically to provide payment processing services to the debt collection industry. The first goal of PDCflow was to provide fast, efficient payment methods to our client’s consumers. Since then, the cloud-based …

Who is PDCflow? Meet Heather Harris

Who is PDCflow? Meet Heather Harris

Share this Article The last few employees we’ve highlighted on our blog have been those in IT and Development, and never have the chance to speak to our customers. This week’s spotlight features the opposite–she’s likely one of the first PDCflow employees a customer will speak to. When a prospective customer is interested in using our Accounts Receivable Payment Hub, …

Successful Debt Collection Techniques to Overcome Objections

Successful Debt Collection Techniques Overcoming Objections in Collections

Share this Article Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a recent webinar put on by …

Debt Collection Practices: Call Baiting Tells and How to Respond

Debt Collection Practices Call Baiting

Share this Article Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices.   Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, …

Debt Collection 101: What is a Chargeback?

What is a Chargeback

Share this Article Every business comes with obstacles. A high risk operation like a debt collection agency is full of especially unique team management and compliance challenges. Collection agency owners and managers must comply with Regulation E and understand PCI compliance rules. And you have to maintain your compliance management system as a whole. While balancing these responsibilities, agencies must …

PDCflow Achieves HIPAA Compliance And Completes Service Organization Control (SOC) 2 Audit for SSAE18

Hipaa Compliance

Share this Article Ogden, Utah — Today, Accounts Receivable Payment Hub PDCflow announced they are compliant with Health Insurance Portability and Accountability Act (HIPAA) data security standards. The payment software company has also successfully completed the Statements on Standards for Attestation Engagements No. 18 (SSAE18) SOC 2 audit.    HIPAA compliance is an essential part of data security for clinics, hospitals, …

How To Market Your Debt Collection Agency: Expert Advice

Marketing Your Debt Collection Agency

Share this Article Johnson says to connect with clients, focus on your image. In marketing, there are many ways to meet prospects and enhance your credibility: Technology is changing every business–including collections. Many agencies use software and other tools for the collection process. But many are behind the curve in using current technology for marketing. Here are some ways to …

Call Baiting Debt Collection Best Practices

Call Baiting

Share this Article The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. In this environment, it’s important to follow the latest news resources. But having a network of professionals to educate and assist you can be invaluable. That’s the role the California Association of Collectors (CAC) has sought out. Through …

Who is PDCflow? Meet Orin Long

Meet Orin Long

Share this Article This edition of Who is PDCflow highlights another team member that makes our products great. Orin Long is one of PDCflow’s back end software developers. Although our clients may never have a chance to speak to him, Orin’s work on our esignature product has made a difference in countless offices throughout the last several years. This is …