[Guide] Collections: Compliance Management System

Learn what the CFPB expects in a Collections Compliance Management System. What does it take to create a compliant program? How should you train employees on compliance?

The information provided comes from members of the California Association of Collector’s Members as provided in their webinar series: Collection Boot Camp.

To view the full article based on their presentation, please see: Collection Boot Camp: Creating a Compliance Management System

  • What is Procedure in a CMS?

    Example in PPMS format

  • What is a Work Instruction?

    Example in PPMS format

Take your call center agents out of PCI scope and reduce your fraud risk while providing a positive customer experience. With FLOW Technology, your agents can send the payment form directly to your consumers where they can enter their own sensitive payment information while still on the phone with your agents.

Learn more about using email and text to take payments, request a demo.

Complete Form to Download Guide:

Compliance Management System Guide