Why we created this guide
The CFPB has shifted its focus from rulemaking to a period of monitoring business activities and enforcing rules and regulations whenever necessary.
Managing your compliance through a set of formal policies and procedures is essential – and can help protect you if your business becomes the subject of scrutiny from the Bureau and other regulatory bodies.
Who it's for
Do you want to create a new set of policies and procedures for your organization that is in line with CFPB recommendations? Are you an ARM professional with a current, outdated Compliance Management System (CMS)?
This guide will help AR professionals, business owners and compliance managers understand what a CMS should include – and why.
What you will take away
- Understand the key components of a compliance management program.
- The importance of collecting, addressing and tracking consumer complaints as part of your compliance management system.
- Sample procedures and work instructions to get you started.
