For accounts receivable teams, whether you are an agency that collects on bad debt, a healthcare organization with an internal per-collect department, or a business that delivers goods or services prior to payment, collecting on delinquent accounts will be an integral part of your operations.

Training your staff on some basic negotiating skills can have a positive impact on your cash flow and your organization's brand reputation. Late paying consumers may experience many different factors leading to the delinquency. Teaching staff techniques to learn essential information in order to work with consumers helps your business recover late payments and improves overall customer experience.

Learn:

• Modes of persuasion.

• How to implement tactical empathy.

• Negotiation tactics.

• What tools to invest in.

Get the guide and contact us to learn more about how PDCflow software can increase consumer engagement and payments.