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Credit Card Payment Processing: A Guide for Merchants – This comprehensive guide gives a brief history of credit card processing, informs you on how a card is processed and provides information on compliance, security and rates/fees.

Credit Card Payment Processing Guide

Case Study: Titan Revenue Solutions | IVR Bill Payment – A third party collection agency implements PDCflow’s IVR Payment Solution to streamline the payment process and reduce overhead costs.

Case Study: IVR Bill Payment

How-To: Consumer Complaints and Disputes | How To Respond –Disputes, stalls, and objections are part of the daily work load for collection agencies and departments. Do you have a plan in place to handle these issues, no matter how they come into your office?

How-To Respond to Disputes