PDCflow Customer Support Mission
Provide your business excellent customer support for our payment and compliance solutions that will streamline your workflows.
The PDCflow Customer Success and Support Team are available to help your business achieve its financial goals. We're here to answer your questions, address your concerns and provide you and your employees personalized training.
If you have questions or need an answer fast, PDCflow offers several support options:
Submit a Support Ticket
You can submit a Support Request directly from your PDCflow account at the Support link next to the Main Menu button. A Customer Success Specialist will respond to your ticket promptly. Or email firstname.lastname@example.org to open a support ticket.
Call Customer Success
1-877-732-4814 Option 2. Speak to a real person! We are available to answer your calls Monday through Friday from 9 am to 7 pm EST.
"The product is easy to use. Responses are fast. Great customer service. The Customer Service people that help me with any software issue I might have are wonderful! They are very helpful, patient and always willing to go any extra step."
-Robin Weber, Office Manager, The Rose Law Firm
"Excellent Customer Service/Fast Response Time! I am extremely pleased with the excellent customer service we receive time and time again from PDCflow. Very professional and friendly."
-Alice Duran, Admin Assistant at Diaz & Associates, Inc.
Frequently Asked Questions
I am trying to pay a medical bill online? Where do I go to pay my medical bill?
PDCflow provides Payment Processing Software to a wide variety of businesses including many Medical Facilities. Please refer to your billing statement and call the toll free number on the statement in order to reach to the correct business to make a payment. In addition, please be sure that you are putting the link provided on your billing statement, which starts with https://, into the browser address bar and not in the search bar.
What are your rates for services and why can't I find them on your website?
We generally don't use set rates. Each business's situation is unique so our Account Executives take a consultative approach and work with each business owner to create a tailored plan. We strive to provide equitable and competitive pricing for all our clients, and would love to have a conversation to see what we can do for you. Start the process today and complete our contact form.
Is PDCflow PCI Compliant?
Yes, PDCflow is Level 1 PCI-DSS Compliant, which means we meet the highest Security Level requirements of Visa/Mastercard when processing credit and debit cards. In addition, PDCflow is SSAE 16 certified, which means we are audited and are proven to have implemented secure practices. We also have programmed our payment processing with Secure Entry Overlay. For more information on PDCflow's built in Security, please see Payment Processing.
What does a "Do Not Honor" Error Message mean when Processing a Credit Card Transaction?
This is a very common error message sent from the card's issuing bank meaning that any payment from that card will not be honored by them. This could be for a multitude of reasons, such as the type of service being paid for isn't allowed on that specific account, or there could be a block on the account in general. The best way to figure out exactly why the error is being received is to contact the issuing bank directly.
When will I receive my deposit?
Typical deposit timelines vary depending on a few factors for both Credit Cards and ACH processing. Please reach out to our Customer Success Team directly to explain your deposit timeline to you by calling 1-877-732-4814, Option 2 or Submit a Ticket Request and a team member will investigate and provide you an accurate timeline.