INDUSTRY SOLUTIONS
Medical Billing
Use a billing and payment solution that can personalize the patient payment journey.
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HIPAA Compliant
UPTIME Achieved
SOC 2 Compliant- LEVEL 1 Compliant
FEATURES FOR A DIGITAL WORLD
Improve the patient financial experience with Flow Technology's email and SMS smart requests.
Send Documents- Send Payment Requests
- Gather Legally Binding Signatures
- Request Photo Uploads
Improve payment collection rates
Use channels patients prefer – email and SMS. Deliver billing statements and payment forms directly to patients through their requested digital channel.
Send payment reminders
Email or text reminders to patients. With a Flow smart request, you can include any document – like account statements and payment agreements – with a payment form. Patients can review, enter their own payment data, and submit payments in minutes.
Offer self-serve payment options
Customize online payment portals by department and location. Send payment pages to patients through a Flow smart request or a customized QR code. No need for usernames and passwords. Patients just click, verify identity for HIPAA compliance, enter payment data, and submit payment.
Set up any employee to send Flow requests
Set up as many users as you need at no additional cost. Create unlimited templates that can contain all or any combination of payment forms, documents, esignatures and photo uploads.
Stay HIPAA and PCI compliant
Dual authentication verifies identity to ensure information is received by the intended recipient. No need to take payment data over the phone. Agents can send a Flow payment request through text or email. Patients enter their own payment data in real-time.
Capture insurance and photo IDs
Send a Flow smart request to capture insurance card images, photo IDs, and copay data. Process insurance eligibility early. Bank account or credit card information is verified for accuracy and stored in a secure vault to be used when needed.
HERE'S HOW IT WORKS
Create payment and billing workflows to optimize patient experience.
- Create custom workflows
- Enable omnichannel payments
- Set up unlimited users and templates
- Access detailed reporting
- Understand your payment data
Set up the options you need
- Send by email, text message, or both.
- Include billing statements for patient review.
- Request signatures on documents and payment plans.
- Allow patients to upload insurance card images and photo IDs.
- Enable self-serve recurring payment set up for larger balances.
Give your patients the channels they prefer
- Take credit, debit, HSA, flexible spending accounts, and ACH payments.
- Accept payments online, over the phone or through POS, web chat and mobile devices.
- Set up recurring payment schedules and enable self-serve payment options by balance owed: pay-in-full, pay-in-4, or payments of a minimum amount.
- Use customized QR codes to allow patients to pay online.
- Send itemized statements for review with a payment form through email and SMS.
Set up your office for payment success
- Set up unlimited users. Every employee can send Flow payment requests through email and text regardless of department or location.
- Create unlimited templates. Use customized messaging and templates for every stage of the patient billing process.
- Make it easy for your staff by locking down the templates and workflows they need through your admin configuration.
Pull audit reports and track the progress of Flow requests
- Patients and staff can access a detailed audit report or receive one via email after a Flow request is completed.
- Report includes: Dual authentication, date/time stamp, method of delivery (email address and/or cell phone number) and a legal wet signature.
- Retrieve at any time. Audit reports are stored for seven years.
- Track the progress on all Flow requests. Know when a request was received, opened, completed or disputed.
Track payment performance
- View payments and Flow totals in one place. Read consolidated reporting with daily, monthly, or yearly totals on a single report.
- Simplify end-of-the-month number-crunching. Teams now have better visibility over their account activity, including payments and Flows.
- Spot trends and anomalies in payments by monitoring transaction totals over time.
- Filter Flow totals by employee or origin so management can learn more about Flow Technology usage and monitor success rates.
A fully customizable and comprehensive billing solution for your business. Call 1.877.732.4814
LOOKING FOR SOMETHING SPECIFIC?
One system for all your digital payment, esignature, document,
and photo workflows
CASE STUDIES
See how PDCflow can work for your business
Niagara Falls Memorial Medical Center
NFMMC has achieved 22% year over year growth of online payments.
Read Case Study
Assistentcy LLC Extended Business Office
Doubled credit card payments in one year by providing a friction-free customer experience.
Read Case StudyTHIRD-PARTY REVIEWS
Don’t just take our word for it.
“Great System! I like the use and the ease of this software! In a digital world, it's great to have the option of emailing receipts or payment plans to patients. We have a link on our website, which has been awesome!”
Katie K.
Billing, Medical Practice
4.6 (56+) Capterra Reviews
4.6 (50+) G2 Reviews
Integrate fast and easy with our open APIs
Explore API Integration
Set up better payment communication workflows
Consult with a Payment Communication Expert to learn how.
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Not quite ready?
Continue learning with PDCflow resources
Improving Patient Experience: Tips for Medical Billing Staff
In the past, patient satisfaction centered on care during a visit. Improving patient experiences
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