Drive patient engagement and payments

Successful medical billing offices focus on giving patients control of their communication preferences and set up the payment process to be easy and intuitive.

Offices that deliver billing statements and payment forms directly to patients through their requested digital channel – email and text – see an increase in patient satisfaction and completed payments.

Simplify patient payments. Get paid faster

PDCflow FLOW Technology

With PDCflow's patented FLOW Technology 

Send patient billing statements and your payment portal in one seamless workflow.

No log in requirements.

No paper statements to keep track of.

No long access code to enter.

Patients review their bill, enter payment, and send back to you in just a few clicks.

Create a better patient financial experience

Increase Patient Engagement

Use secure text and email to engage patients. Have them review statements, upload photo IDs or insurance cards, set up recurring schedules, and submit payments to resolve their accounts.

Know with certainty if an email or text was received and opened, and monitor each step of the process with event tracking on every FLOW sent.

Control patient communications with the messaging your business emails require.

Offer a Secure, Seamless Payment Experience

Customize your cloud based online payment portal or portals – included free with your PDCflow account.

Provide a consistent experience for your patients online. Use your logo and customize with your branding.

Encourage self-serve payments via email and text and with a secure payment portal.

Never worry about data breaches – PDCflow provides the highest level of PCI and HIPAA compliance.

HIPAA Compliant
Level 1 PCI Compliance
SOC 2 Compliant
99.99% Uptime Achieved

Get results with PDCflow

Niagara Falls Memorial Medical Center

22% average self-serve payment growth 

16% digital payment growth year-over-year

This full service medical center implemented PDCflow's digital payment channels and was able to expand and scale their patient payment services along with their facilities and community reach.


- How it works -

  • Create custom workflows based on your ebilling and payment needs

    Set up the options you need - send by email, text message or both, send a detailed eBill, request a signature on a document or payment, request a photo ID, and request a payment.

  • Accept multiple payment methods through multiple channels

    Take credit, debit cards and ACH payments online, over the phone or through POS, IVR and mobile devices.

  • Allow flexible time frames for payment completion

    Give your patients minutes, hours or days to review the eBill and complete the payment form.

  • Pull a detailed audit report

    Report includes: Dual authentication, date/time stamp, method of delivery (email address and/or cell phone number) and a legal wet signature.

  • Take HSA and Flexible Spending Account debit and credit cards

    Take all major card brands including American Express.

Read PDCflow reviews on G2
"Ease of use."

"Very easy to fill out forms, email the customer and ease of payment plans. It's smooth, not a bunch of clunky steps or pages to go through."

User in Hospital and Healthcare

Integration Solutions


Integrate to your software
fast and easy with our open APIs

Direct Integration

Deliver convenience to your patients
Talk to a PDCflow expert today to learn how.
" Great System!"

" I like the use and the ease of this software! In a digital world, it's great to have the option of emailing receipts or payment plans to patients. We have a link on our website, which has been awesome!"

Katie K., Billing, Medical Practice

Not quite ready?

Continue learning with PDCflow resources

Improve Patient Experience with the Right Digital Tools
Transform Your Patient Collections with Technology
[Solution Brief] FLOW Technology for Healthcare