Drive patient engagement and payments
Successful medical billing offices focus on giving patients control of their communication preferences and set up the payment process to be easy and intuitive.
Offices that deliver billing statements and payment forms directly to patients through their requested digital channel – email and text – see an increase in patient satisfaction and completed payments.
Simplify patient payments. Get paid faster
With PDCflow's patented FLOW Technology
Send patient billing statements and your payment portal in one seamless workflow.
No log in requirements.
No paper statements to keep track of.
No long access code to enter.
Patients review their bill, enter payment, and send back to you in just a few clicks.
Create a better patient financial experience
Increase Patient Engagement
Use secure text and email to engage patients. Have them review statements, upload photo IDs or insurance cards, set up recurring schedules, and submit payments to resolve their accounts.
Know with certainty if an email or text was received and opened, and monitor each step of the process with event tracking on every FLOW sent.
Control patient communications with the messaging your business emails require.
Offer a Secure, Seamless Payment Experience
Customize your cloud based online payment portal or portals – included free with your PDCflow account.
Provide a consistent experience for your patients online. Use your logo and customize with your branding.
Encourage self-serve payments via email and text and with a secure payment portal.
Never worry about data breaches – PDCflow provides the highest level of PCI and HIPAA compliance.
Get results with PDCflow
Niagara Falls Memorial Medical Center
22% average self-serve payment growth
SUCCESS STORY
16% digital payment growth year-over-year
This full service medical center implemented PDCflow's digital payment channels and was able to expand and scale their patient payment services along with their facilities and community reach.
- How it works -
Create custom workflows based on your ebilling and payment needs
Set up the options you need - send by email, text message or both, send a detailed eBill, request a signature on a document or payment, request a photo ID, and request a payment.
Accept multiple payment methods through multiple channels
Take credit, debit cards and ACH payments online, over the phone or through POS, IVR and mobile devices.
Allow flexible time frames for payment completion
Give your patients minutes, hours or days to review the eBill and complete the payment form.
Pull a detailed audit report
Report includes: Dual authentication, date/time stamp, method of delivery (email address and/or cell phone number) and a legal wet signature.
Take HSA and Flexible Spending Account debit and credit cards
Take all major card brands including American Express.
"Ease of use."
"Very easy to fill out forms, email the customer and ease of payment plans. It's smooth, not a bunch of clunky steps or pages to go through."
User in Hospital and Healthcare
One system for all your digital payment, esignature, document, and photo workflows
Integration Solutions
Integrate to your software
fast and easy with our open APIs
Deliver convenience to your patients
Talk to a PDCflow expert today to learn how." Great System!"
" I like the use and the ease of this software! In a digital world, it's great to have the option of emailing receipts or payment plans to patients. We have a link on our website, which has been awesome!"
Katie K., Billing, Medical Practice
Not quite ready?
Continue learning with PDCflow resources
![[Solution Brief] FLOW Technology for Healthcare](https://www.pdcflow.com/wp-content/uploads/2021/02/Flow-Technology-for-Healthcare-Soluton-Brief_FC_v2.jpg)