Drive patient engagement and payments
Successful medical billing offices focus on giving patients control of their communication preferences and set up the payment process to be easy and intuitive.
Offices that deliver billing statements and payment forms directly to patients through their requested digital channel – email and text – see an increase in patient satisfaction and completed payments.
Simplify Patient Payments. Get Paid Faster
With PDCflow's patented FLOW Technology
Send patient billing statements and payment forms in one seamless workflow.
No log in requirements.
No redirects to a payment portal.
No paper statements to keep track of.
No long access code to enter.
Patients review their bill, enter payment, and send back to you in just a few clicks.
How Can PDCflow Help You Create a Better Patient Financial Experience?
Increase Patient Engagement
Use secure text and email to engage patients. Have them review statements, upload photo IDs or insurance cards, set up recurring schedules, and submit payments to resolve their accounts.
Know with certainty if an email or text was received and opened, and monitor each step of the process with event tracking on every FLOW sent.
Control patient communications with the messaging your business emails require.
Offer a Secure, Seamless Payment Experience
Customize your cloud based online payment portal or portals – included free with your PDCflow account.
Provide a consistent experience for your patients online. Use your logo and customize with your branding.
Encourage self-serve payments via email and text and with a secure payment portal.
Never worry about data breaches – PDCflow provides the highest level of PCI and HIPAA compliance.
Get Results with PDCflow
Niagara Falls Memorial Medical Center
16% digital payment growth year-over-year
This full service medical center implemented PDCflow's digital payment channels and was able to expand and scale their patient payment services along with their facilities and community reach.
97 % FLOW delivery rate
73% FLOW open rate
74% FLOW click rate
"When we started using FLOW, if a consumer or patient said they wanted to pay with a credit card, but didn't have the information readily available or didn't have the time because they were at work, my team makes the offer of emailing or texting them that payment link. We noticed over the year that our credit card receipts almost doubled."
- Cameron Karin, President, Assistentcy LLC
PDCflow is your complete Accounts Receivable Payment Hub
How does it work?
Create custom workflows based on your ebilling and payment needs
Set up the options you need - send by email, text message or both, send a detailed eBill, request a signature on a document or payment, request a photo ID, and request a payment.
Accept multiple payment methods through multiple channels
Take credit, debit cards and ACH payments online, over the phone or through POS, IVR and mobile devices.
Allow flexible time frames for payment completion
Give your patients minutes, hours or days to review the eBill and complete the payment form.
Pull a detailed audit report
Report includes: Dual authentication, date/time stamp, method of delivery (email address and/or cell phone number) and a legal wet signature.
Take HSA and Flexible Spending Account debit and credit cards
Take all major card brands including American Express.
Integrate to your software
fast and easy with our open APIs