PDCflow Simplifies Cash Payments With Cash Tracking

PDCflow Simplifies Cash Payments with Cash Tracking

Ogden, Utah – PDCflow announces an even more complete, streamlined payment process with the release of cash tracking within the Flow User Interface (UI). Now, businesses can keep track of all payment transactions in a single place and better serve consumers – no matter what payment channel they prefer to use. Using PDCflow’s cash tracking to take payments: Creates an …

Effective Communication Strategies for Collectors: 3 Tips to Impact the Bottom Line

Effective Communication Strategies for Collectors: 3 Tips to Impact the Bottom Line

I opened my debt collection agency in 1998. From day one, the stressful phone calls started to take a toll on me. Sometimes I would lose sleep at night because I was stressed about potential lawsuits, consumer complaints, or losing clients. In 2005, all of that changed. One day, after a series of frustrating collection calls, I just looked at …

How Listening to Customers Improves Debt Collection Recovery Rates

How Listening to Customers Improves Debt Collection Recovery Rates

Listening to customers keeps them happier, boosts retention and helps companies identify areas of improvement. In debt collection, listening is a key skill to look for in a new hire. It is an essential part of consumer interactions, determining the success (or failure) of the calls your agents make. Deep Listening Communication and collections professional Mary Shores is a vocal …

Who is PDCflow? Meet Kristen Makanoa

Who is PDCflow? Meet Kristen Makanoa

Listening to customers is an essential part of software development. At PDCflow, we’re lucky to have a listening expert on our team in Product Manager Kristen Makanoa. She became part of the team in 2020 – but starting a new position during such a disruptive time didn’t slow her down. Kristen got right to work, listening to customer feedback and …

Q&ARM Showcase: Shorten the Collection Process, Build Consumer Trust

Q&ARM Showcase: Shorten the Collection Process, Build Consumer Trust

Shopping for new business technologies can be a long, difficult process. Oftentimes, even scheduling a software demo can take time out of your day you may not be able to spare. Thankfully, accountsrecovery.net’s Q&ARM series is helping accounts receivable professionals make informed buying decisions to enhance the collection process, on-demand. PDCflow recently participated in this Q&ARM event to showcase our …

Technology Adoption: Lessons Learned from the Pandemic

Technology Adoption: Lessons Learned from the Pandemic

2020 was a year of change for everyone. Companies were forced to rapidly move employees to remote work. Staff figured out the logistics of sharing home office space with spouses, roommates or elearning children. Restaurants, retail and other business to customer operations quickly deployed contactless, digital methods that kept things running. Other companies, like accounts receivable extended business offices (EBOs) …

Simplified Workflow Management for AR Billing

Simplified Workflow Management for AR Billing

Every popular technology introduced tends to follow a well-known principle called the adoption curve. This curve shows the segments of the population that follow a technology trend – from innovators and early adopters to the last segment, laggards. Email and text messages have now been around for decades. Even the laggards of the technology curve use digital tools for work, …

4 Pillars of An Empathetic Communication Strategy in Healthcare Collections

4 Pillars of an Empathetic Communication Strategy in Healthcare Collections

Since the beginning of the COVID-19 pandemic, “empathy” and “compassion” have been buzzwords in almost every industry. People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding empathy and compassion is extremely important. Luckily, I’ve got you covered. For the past 15 years, I’ve studied neuroscience and conducted communication experiments …

8 Payment Processor Questions Your Business Needs to Ask

8 Payment Processor Questions Your Business Needs to Ask

Shopping for payment technology for your business can be overwhelming. You need to be able to make the best choices for your company but what do you need to know first? If you’re looking for a payment processor, here are some of the most important current trends, compliance concerns and tools that can help you with your choice. 1) What …

Data Tokenization and Encryption: Are Your Payments Protected?

Data Tokenization and Encryption: Are Your Payments Protected

Security is an essential part of taking payments. If your payment communication software doesn’t take precautions with the sensitive data they help you manage, they aren’t looking out for you or your consumers. Encryption and data tokenization are essential steps to protect credit card and bank account numbers from being improperly handled. PDCflow uses both encryption and tokenization to manage …