Marketing Messaging: Making It Work for Accounts Receivable

Marketing Messaging: Making It Work for Accounts Receivable

The way accounts receivable businesses operate is changing. Consumers and potential clients spend more time researching companies online and less speaking directly to your business. That means your agency’s website must speak to visitors as clearly as possible. A concise marketing message and clear website copy can help you communicate to all your audiences. Use messaging properly and you will …

FLOW Technology for Call Center Payment Processing Compliance

FLOW Technology for Call Center Payment Processing Compliance

Between the business regulations, HR concerns, and TCPA rules directing your internal policies and procedures, it’s hard to believe there is more your call center should think about. However, taking payments means there are multiple payment processing compliance rules your business must follow too. Keeping all of your regulations straight is time consuming. That’s why many call centers have begun …

3 Brand Reputation Tactics To Improve Your Online Presence

3 Brand Reputation Tactics To Improve Your Online Presence

People who receive a communication about an unpaid bill may not trust it at first glance. With the prevalence of scams, many consumers like to confirm your company is legitimate before paying. That’s why brand reputation is so important.  Consumers searching for you online want to learn more about your company. If your top results are negative Better Business Bureau …

Positive Language: The Secret To Collecting More On Delinquent Accounts

Positive Language: The Secret To Collecting More On Delinquent Accounts

Speaking to consumers about their delinquent accounts can stir up many (oftentimes negative) emotions. This can have a big impact on your debt collection calls. Retraining yourself and staff to replace negative or neutral phrases with positive language can produce the best call outcome possible.  To optimize your consumer interactions through positivity, first focus on tone, intentional language and breaking …

The Pending Debt Collection Rule and the Supreme Court Seila Decision

The Pending Debt Collection Rule and the Supreme Court Seila Decision

What will the Selia decision mean for the ARM industry and the pending debt collection rule? The only concrete takeaway from last month’s Supreme Court decision in the case of the Consumer Financial Protection Bureau (CFPB or Bureau) v. Seila was that the CFPB remains a federal independent agency whose director will now answer to the President. What is still …

Leverage Technology to Grow Your Accounts Receivable Business

Leverage Technology to Grow Your Accounts Receivable Business

It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …

Why Call Center Agents Should Know About PCI Compliance

Why Call Center Agents Should Know About PCI Compliance

In accounts receivable, good call center agents are the best way to increase revenue collected and close more accounts. The front line agent’s job is to take payments. This means it falls to management to teach staff the security risks and PCI compliance requirements associated with credit card transactions.  Employees with high collection goals or busy call schedules can feel …

Digital Customer Journey Mapping to Improve Payment Experience

Digital Customer Journey Mapping to Improve Payment Experience

In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …

Cash Flow Management With A Remote Call Center Staff

Cash Flow Management with a Remote Call Center Staff

When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within …

Brand Building for Financial Services: An Interview With Phoebe Assenza, Brand Strategist

Brand Building for Financial Services: An Interview With Phoebe Assenza, Brand Strategist

Phoebe Assenza is a brand strategist and writer behind some of the most innovative fintech companies in wealth management, accounts receivable, and lending. We sat down to discuss the importance of a brand strategy for financial services and ARM firms, and what that entails. Phoebe Assenza Brand Strategist at Rhetorica Creative What is branding or brand building? Why is it …