A Debt Collection Compliance Minefield: Call Baiting

A Debt Collection Compliance Minefield: Call Baiting

Adapting live conferences to a digital format has created many challenges for events coordinators this year. However, trade organizations – like the California Association of Collectors (CAC) – remain dedicated to providing resources and networking opportunities for members, just as in years past. During one session, Amanda Griffith, partner with Berman, Berman, Berman, Scheinder & Lowary, LLP, discussed debt collection …

Who is PDCflow? Meet Dawn Updike

Who is PDCflow? Meet Dawn Updike

Employee professional development is an important – and valuable – part of running a business. At PDCflow, we take pride in growing our team and Marketing & Sales Manager Dawn Updike is proof that doing so is worth the investment. In her ten years with the company, she has held many positions and her list of accomplishments continues to grow. …

There’s No Place Like Home: HIPAA, Pandemics, & Cybercrime

There’s No Place Like Home: HIPAA, Pandemics, & Cybercrime

As the number of folks working from home has skyrocketed during the pandemic, the effects of being more digitally connected have been both good and bad. Reports of suspected attacks by cybercriminals to the Federal Bureau of Investigation’s Cyber Division (known as the “IC3” or Internet Crime Complaint Center) are up 400% from pre-pandemic reports.1 The targets for attacks are …

Thriving in Third Party Debt Collection: An Interview With Lauren Valenzuela

Thriving in Third Party: An Interview With Lauren Valenzuela

In accounts receivable, it’s important to stay informed about upcoming legislation and other changes that will impact business (especially during major disruption, like the events happening this year). Lauren Valenzuela has been watching the trends and staying up-to-date with the latest in AR compliance as part of her job as Corporate Counsel, Performant Financial Corp. We had the pleasure of …

Increase Debt Recovery with the ‘Goldilocks Zone of Connection’

Increase Debt Recovery with the ‘Goldilocks Zone of Connection’

Are your collectors stuck in the friend zone with consumers? In other words, are your collectors sympathetic to consumers to the point where they feel bad asking for payment and don’t collect any money or only a small amount? Or, maybe it’s the opposite problem. Are your collectors so aggressive on collection calls that their words and behavior land them …

What is a Digital Accounts Receivable Strategy and Why Do You Need One?

What is a Digital Accounts Receivable Strategy and Why Do You Need One

Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward. What Is a Digital Accounts Receivable Strategy  A digital …

PDCflow COO Ed Bills featured in Podcast “Credit Eco to go”

PDCflow COO Ed Bills featured in Podcast Credit Eco to go

This summer, Joann Needleman, financial services attorney at Clark Hill Law, launched the podcast “Credit Ecosystem To Go: Curbside Thought Leadership for Financial Services.”  The podcast, centered around consumer finance issues, provides “bite-sized” discussions with industry leaders. Each episode, she interviews a different expert, covering current hot topics impacting professionals and consumers.  Needleman serves as an industry advocate and navigator …

Web Chat Services for AR: Never Miss a Payment Opportunity

Web Chat Services for AR: Never Miss a Payment Opportunity

The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry, good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …

Transform Your Patient Collections with Technology

Transform Your Patient Collections with Technology

When it comes to the technology used to manage accounts receivable, healthcare and medical billing offices lag behind many other industries. Concerns over things like HIPAA compliance and software integration have stalled software adoption – but it shouldn’t. The trick to transforming patient collections is finding compliant, multi-function software tools that are easy to implement. Common Patient Collections Struggles It’s …

Thriving In Third Party Debt Collection: An Interview with John Bedard

Thriving in Third Party Debt Collection: An Interview with John Bedard

This year has seen vast, unexpected change for the credit and collection industry. As many professionals work to navigate this new world of remote work and prepare for the months to come, attorney John Bedard has been a dominant voice, guiding collectors through the struggle. We recently spoke to Bedard about his journey in the industry, his observations on doing …