Thriving in Third Party Collections: An Interview with Cathie Bustos

Thriving in Third Party Collections An Interview with Cathie Bustos

Share this Article PDCflow’s Thriving in Third Party series has helped us get to know professionals in the credit and collection industry from all kinds of backgrounds. Some, like Kelly Parsons-O’Brien, have grown up with the collection business. Some of our interviewees like Harry Strausser III and Aron Tomko have found they enjoy educating others in the industry. This week’s …

When Is It Legal to Charge a Credit Card Processing Fee?

When Is It Legal to Charge a Credit Card Processing Fee

Share this Article A merchants main concern in business is bringing in as much revenue as possible. That’s why many look to fees charged by card companies with a wary eye. Their concern that will likely become even greater when Visa and Mastercard raise transaction processing fees in April. A solution many merchants have turned to is passing that cost …

Top ACH Payment Processing Questions

Top ACH Payment Processing Questions

Share this Article Offering to accept ACH payments is a low-cost way to deliver greater convenience to your consumers. In fact, the more payment types and payment channels you provide, the more revenue your business will bring in. But on the back-end, ACH payment processing and reconciling works differently from credit card payments. Here are some of the most frequently …

PDCflow Offers New EMV Point of Sale Integration

PDCflow Offers New EMV Point of Sale Integration

Share this Article Ogden, Utah — PDCflow, the complete Accounts Receivable Payment Hub, has announced a Point of Sale (POS) integration, offering more payment channels–and greater convenience–to its customers. Through this integration, PDCflow will provide enhanced, PCI certified options for card present transactions, including contactless payments along with chip and signature and traditional mag stripe payments. PDCflow’s Payment Hub offers a …

Payment Collection: How To Use Your Voice as a Tool of Persuasion

Payment Collection: How to Use Your Voice as a Tool of Persuasion

Share this Article “Have you ever thought that when you’re on a call, you could strategically use your voice and speech melody to be more persuasive, and perhaps redirect the behavior and change the direction of that call?” This is a question presenter Liz Peterson asked the audience at the 2019 Collector Live virtual conference. Peterson has worked as a …

Who Is PDCflow? Meet Angelica Iniguez

Who is PDCflow? Meet Angelica Iniguez

Share this Article So far in our effort to introduce the PDCflow team, we’ve spoken with Jay Griffin, Orin Long, and Michael Goodell, who work behind the scenes. We’ve also talked with Heather Harris and Jeremy Fong, who most customers have spoken to during the sales process or at trade shows. This week’s feature centers around one of our team …

Four Important Features of Collection Payment Processing Software

Four important features of collection payment processing software

Share this Article If someone asked you about the struggles in your debt collection agency, what would your answer be? Front-line concerns like call baiting or telephone communications? Management issues like teambuilding and company culture? Whatever your focus, it shouldn’t be your collection payment processing software. There are many important aspects that go into choosing software for your agency. Thinking …

CollectorLive Recap: Improving the Debt Collection Process

Collector.Live Recap: Managing Your Front-Line Collectors

Share this Article Earlier this month marked the second annual Collector Live virtual conference. The all-day event was packed with insight from industry experts, discussing topics for front-line collectors and agency managers alike. To give our readers a peek at the quality content these professionals covered (or a refresher to those who attended the event), we’ve picked a handful of …

What is PCI Compliance? How Can It Grow Your Business?

What is PCI Compliance? How Can It Help your Business Grow?

Share this Article Your business reputation relies on compliance with regulations. Why not use the compliance work you’re already doing to grow your client base? Following Payment Card Industry (PCI) rules is a must for any company that accepts credit cards. By choosing a Level 1 compliant payment vendor, you can keep sensitive card data safer. Along with this, many …

Thriving in Third Party Collections: An Interview with Harry Strausser III

Interview with Harry Strausser

Share this Article Today we present a very special edition of our Thriving in Third Party blog series. In the past, we’ve interviewed career-long debt collection professionals such as Matt Logan and Richard Hoffman. We’ve even spoken to an accomplished second-generation collector, Kelly Parsons-O’Brien. But today’s interviewee is perhaps one of the most widely-known individuals we’ve had the pleasure to …