3 Payment Software Adoption Goals for Small to Midsize Businesses

3 Payment Software Adoption Goals for Small to Midsize Businesses

If you are evaluating your company’s payment software and communication workflows, you need to look not only at existing processes, but at the tools you’re using to engage customers. Many managers have inherited payment software solutions they never would have chosen or don’t fully understand how to use. This causes problems in an organization from expensive or inefficient processes to …

Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Do you pick up the phone when a stranger calls? Most of your consumers don’t. So why keep trying something that doesn’t work? Three digital technology advocates and ARM industry professionals spoke with AccountsRecovery.net to share why text and email are now more than necessary. Megan Bryant, Credit Collection Partners, Wade Isbell, Professional Credit Services, and Chris Repholz, The CCS …

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Digital channels for communication are common, cost effective, expected – and perhaps most importantly – wanted by consumers. But for years, debt collection has been trapped between trying to propel their agencies forward with new technologies and being held back due to compliance fears. Now, with permission given through Regulation F, those who haven’t dipped their toes into digital strategy …

Secure Payment Capture Technology Through PDCflow/PIMSWARE Partnership

PDCflow PIMSWARE Partnership

Ogden, UT – Payment communication software company PDCflow and call center software company PIMSWARE have teamed up to deliver secure capture payment technology. Through an integration with PDCflow’s Flow Technology, PIMSWARE users can now send texts and emails or call via dialer and collect secure signatures and payments from consumers – all within a single system. “Partnering with PDCflow has …

Digital Engagement Technology in Debt Collection: Consent, Compliance and Risk

Digital Engagement Technology in Debt Collection: Consent, Compliance and Risk

Spam calls and change in communication preferences from younger generations is making it harder than ever for debt collectors to get consumers on the phone. That’s why digital engagement through email, text and electronic methods of payment are now becoming mainstream in accounts receivable. Mike Frost, partner at Malone, Frost, Martin PLLC., has been watching the compliance landscape since Regulation …

Innovative Digital Workflows: One Company’s Creative Solution

Innovative Digital Workflows: One Company’s Creative Solution

Businesses now have so many software choices it can be overwhelming to decide what systems to use. Technology should make doing business easier and create a better digital workflow for both staff and customers. Some of your systems, like your customer database, gamification tools or training programs will never be seen by the public. But others like the tools that …

8 Digital Methods of Payment to Upgrade Customer Experience

8 Digital Methods of Payment to Upgrade Customer Experience

There’s nothing more frustrating than customers failing to pay you on time for goods or services you’ve already provided. Fortunately, emerging technology options and methods of payment can shorten the average number of days it takes to collect a bill. Adopting omnichannel payment methods makes it easy for everyone to pay the way they prefer, from younger digital natives who …

Steps to CFPB Compliance Throughout a Period of Shifting Priorities

Steps to CFPB Compliance Through a Period of Shifting Priorities

Implementing systems and workflows in line with Regulation F was a huge project for debt collectors. But recent remarks, social media posts, bulletins, blogs and CFPB press releases suggest that the focus on CFPB compliance isn’t over for AR professionals. Joann Needleman and Leslie Bender, Attorneys at Clark Hill Law, have monitored CFPB rules and actions for many years and …

What to Know About Expanding Your Business into First Party Collections

What to Know About Expanding Your Business into First Party Collections

Many debt collection agencies are looking for business expansion opportunities to bring in more revenue. As a result, first party collection and extended business office (EBO) services are becoming more popular offerings.The Difference Between First Party and Third Party Collections First party collection means you are collecting late payments on behalf of your client under their branding – before accounts …

PDCflow QR Codes: Faster, Simpler, More Successful Customer-Initiated Payments

PDCflow QR Codes for Faster, Simpler Self-Serve Payments

Ogden, Utah – PDCflow announces the recent release of QR code payment portal links and Flow requests. To enhance the customer experience and encourage faster, easier payments, PDCflow now offers the ability to generate a QR code that instantly directs customers to your payment portal or a Flow request’s unique URL. Merchants can print a QR code on letters, estimates, …