Modernize the Patient Financial Journey: Where, Why and How

Modernize the Patient Financial Journey: Why, Where, What

If you receive a bill months after a service, how likely are you to remember what it’s for? What if you try to pay but mailing a check or calling an office during your work hours are the only options? As consumers, none of us would be happy if we were put in these positions. So why do we expect …

3 Strategies for Patient Engagement in the Revenue Cycle

3 Strategies for Patient Engagement in the Revenue Cycle

In the past few years, high deductible healthcare plans have transformed how patient care is funded. More services are being paid for by patients or through their Health Savings Accounts. This has made patient engagement essential to the billing cycle to ensure medical bills don’t become seriously delinquent. Greater financial responsibility also means that patients have begun treating their healthcare …

Improve Patient Experience with the Right Digital Tools

Improve Patient Experience with the Right Digital Tools

In the past, patient satisfaction centered mainly on care received during a visit. Check in experience and billing and payment issues weren’t considered. Now, healthcare systems and hospitals are putting more focus on the entire patient experience throughout their customer journey – including their financial experience. For the extended business office staff who collects on patient payments, how does the …

Professional Spotlights: Women in ARM

Professional Spotlights Women In ARM

As many know, the month of March is dedicated as a time to acknowledge the contributions women have made to our society (both in the past, and through ongoing efforts). All year round, our content team at PDCflow tries to create a platform for women in the financial services industry to share their expertise and help others grow and learn. …

Risk Management Strategies: Prevent, Shift, and Improve

Risk Management Strategies: Prevent, Shift, and Improve

An essential part of running an accounts receivable business is keeping up with trends that will impact the industry and your agency. With the recent changes caused by coronavirus, new regulations and emerging technology, it’s important to understand the risks your company faces. Just as important, you must know the latest risk management strategies to keep issues to a minimum. …

PDCflow Announces ACH Verify for Enhanced Payment Security

PDCflow Announces ACH Verify for Enhanced Payment Security

Ogden, UT – In accordance with the newly enacted Nacha WEB Debit Account Validation rule, PDCflow is announcing ACH Verify, a real-time account validation process to help companies comply. The guidance, which takes effect March 19, 2021, requires account validation the first time a consumer’s account number is used for payment or when the account number is changed. “PDCflow’s ACH …

Manage Every Step in Your Digital Customer Communications Strategy

Manage Every Step in Your Digital Customer Communications Strategy

Your payment collection agents have a lot of customer communication tasks to juggle on a daily basis. Between sending initial invoices or billing statements, tracking co payments and down payments and checking whether recurring payment schedules are set up (and if those payments are successful or failing), their days are full. Moving from paper notices to electronic invoicing and payment …

Enhancing Your Early Out Collection Strategy

Enhancing Your Early Out Collections Strategy

As accounts receivable professionals know, early out collection (also known as pre collection) is a typical practice to resolve healthcare bills. It helps medical facilities shorten the revenue cycle and settle accounts as quickly as possible. Extended business offices build on the practice of collecting before bills are seriously delinquent by offering other administrative services also. These include tactics to …

ACH Payment Processing Rule Change 2021: WEB Transaction Account Verification

ACH Payment Processing Rule Change 2021: WEB Transaction Account Verification

Companies that accept ACH payments online: are you prepared for Nacha’s coming rule changes? Nacha, the governing body in charge of maintaining the safety and security of the ACH payment network, has created new guidelines for accepting WEB debits. What is Changing? The new Nacha guidance, the WEB Debit Account Validation Rule, has specified a need to pre-transaction screenings of …

Operational Risk Management in Financial Services

Operational Risk Management for Financial Services

Operational risk management in the workplace has always been a concern for business owners and managers. However, the changing workplace environments of the last year has created more risks and liabilities for organizations than ever before. Performant Corporate Counsel Lauren Valenzuela and Finexus Insurance Agency CEO Katie Zugsay discussed these evolving risks in a recent CAC webinar, Smarter Risk Management …