Grow Business with Employee Professional Development

Grow Business with Employee Professional Development

Share this Article Investing in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them.  According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth …

Payment Negotiation Tips for Accounts Receivable Teams

Payment Negotiation Tips for Accounts Receivable Teams

Share this Article It’s never a bad time to learn new tips or refresh yourself – and your team – on best practices in negotiating debt collection payments. Recently, accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams. : The panel provided payment negotiation tips on many of the situations a …

Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends

Top Credit and Collection Industry Professionals Discuss the Impact of Digital Communications and Data Privacy

Share this Article Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center.  Accounts Receivable professionals from all across the industry spent …

PDCflow 2019 Year in Review

PDCflow 2019 Year in Review

PDCflow released an upgraded recurring payment module providing clients with greater flexibility on setting up consumer payment schedules. The improved recurring payment system was created after careful consideration for the schedule creation and maintenance needs of ARM professionals. In April, we announced a new partnership with the National Creditors Bar Association to provide secure payment and communication solutions to their …

Preparing for CCPA Compliance

Preparing for CCPA Compliance

Share this Article 2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S.  The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys …

PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration

PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration

Share this Article PDCflow is lucky to be in business with many incredible people. Last year, we decided to spread the word about just how great these customers are. In 2018, we launched an annual customer appreciation initiative that we’re excited to continue for years to come. Here are just a few of the amazing people and companies we are …

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Share this Article In PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses.  We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of …

How To Succeed in Healthcare Collections: Communication, Education and Empathy

How To Succeed in Healthcare Collections: Communication, Education and Empathy

Share this Article Recently, Accountsrecovery.net hosted a webinar on the New Dynamic of Healthcare Collections. The panelists, Jay Gonsalves, Christian Lehr and W. Judd Peak spoke about their experiences in medical collections, and what changes they’ve seen after the recent news surrounding litigation to recover unpaid medical bills.  Throughout the hour-long conversation, the panel addressed provider concerns about risk to …

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Share this Article This article was written with help from Tim Collins of TrueAccord. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still maintain compliance management programs.  How do small and mid-sized agencies do this without the resources of a large organization? It’s all about deciding …

Consumer Rights in Debt Collection Under the CCPA

Consumer Rights in Debt Collections Under the CCPA

Share this Article The next step in protecting consumer privacy has been taken through the new California Consumer Privacy Act (CCPA). The law, which becomes operative January 1 of 2020, is the first of its kind in the U.S.  In a recent webinar hosted by the California Association of Collectors, Lauren Valenzuela, Compliance Counsel at Performant Recovery, Inc. gave an …