Company Culture: Make Your Collection Agency a Great Place to Work

Positive Company Culture: Make Your Collection Agency a Great Place to Work

Share this Article PDCflow recently reached out to an expert in company culture to find out what makes up a great place to work. American Profit Recovery is an exemplary collection agency. They have been in business for 14 years and boast more than 25 years of experience from Owner Jeff DiMatteo and each of his three business partners. This …

Customer Appreciation Week: Celebrating Your Accomplishments

PDCflow Customer Appreciation Week

Share this Article The holidays are a good time to slow down, think about what’s important, and acknowledge your gratitude. That’s why last week, we at PDCflow celebrated our first ever Customer Appreciation Week. We’re proud of all our customers have accomplished in their businesses and we want everyone to know. So in case you missed out on the festivities, …

Collection Guidelines: Improving Communications with Consumers

Collection Guidelines Communications with Consumers

Share this Article As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the …

How to Prepare Your Collection Agency for Tax Season

Tax Season

Share this Article The end of the year is traditionally when your debt collection agency slows to a crawl. Consumers are focused on cooking, shopping, and spending time with friends and family. They don’t have the money, time, or patience for settling their debts. While that’s not great for revenue, this slow season has a silver lining. The downtime gives …

Why Use an IVR System for Payments in Accounts Receivable?

IVR System

Share this Article Interactive voice response (IVR) is a telephone payment system. It allows consumers to make an automated payment over the phone without interacting with a live person. IVR payment services add value and build revenue for your business – all without hiring any additional staff members. If a consumer understands what they owe and wants to resolve their …

How To Manage Employees: Hiring and Employee Retention

How to Manage Employees Hiring and Employee Retention

Share this Article Turnover is a concern office managers face constantly. While some factors are beyond your control, there is much you can do to increase your employee retention. The collection industry faces more hurdles than most when it comes to hiring and retaining a good, engaged, workforce. This has given managers in the industry a lot of experience hiring, …

Multi Generational Team Management

Multi Generational Team Management

Share this Article Effective team management transforms your office. It can create an environment where happy, self-sufficient employees work well on their own and also come together to create a winning team. This isn’t always as simple as it sounds. A good manager must take into account the backgrounds and experiences each employee brings to their work. Experiences that change …

PDCflow Celebrates 15 Years Serving Customers

PDCflow Celebrates 15 Years

Share this Article Ogden, Utah — On October 16th, 2018, Accounts Receivable payment hub PDCflow reached a landmark anniversary, celebrating 15 years in business. The company was created in 2003 specifically to provide payment processing services to the debt collection industry. The first goal of PDCflow was to provide fast, efficient payment methods to our client’s consumers. Since then, the cloud-based …

Who is PDCflow? Meet Heather Harris

Who is PDCflow? Meet Heather Harris

Share this Article The last few employees we’ve highlighted on our blog have been those in IT and Development, and never have the chance to speak to our customers. This week’s spotlight features the opposite–she’s likely one of the first PDCflow employees a customer will speak to. When a prospective customer is interested in using our Accounts Receivable Payment Hub, …

Successful Debt Collection Techniques to Overcome Objections

Successful Debt Collection Techniques Overcoming Objections in Collections

Share this Article Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a recent webinar put on by …