In this video, collections and communication expert Mary Shores discusses the best practices that she and her team at MidState Collection Solutions use when going through the hiring process.

These top tips have helped her team ensure they are hiring the right people for the position they are offering and for the company culture her agency has built.


  • The three questions you should ask when reviewing a candidate's resume.
  • How to use information in a resume to get candidates to open up and talk about themselves.
  • An interview technique that gets candidates to provide information that they normally wouldn't share.
"If you follow me at all, you know that I'm always saying the number one human need is to be heard and understood.
Sometimes we have to trade that need to be heard and understood with the need to hear or listen."

About the Presenter
Mary Shores, Speaker and Author

Mary Shores

Shores Communication

Mary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting collector training and development through The Collection Advantage online training program, which features Mary’s extensive studies into neuroscience and compassion to teach collectors how to execute high-converting, empathetic scripting.

Mary has successfully lead and grown her collection agency – Midstate Collection Solutions – in Illinois since 1998. She will be featured on a TEDx stage in Lander, Wyoming, in February 2022.

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