Many organizations rely on customer loyalty to thrive. Credit unions (which must maintain membership rates to stay competitive) often find themselves in this tenuous position. This balancing act between retention strategies and collection efforts is just one example of the credit union challenges you may have experienced in your own branch. To help you face these challenges head on, PDCflow’s …
Technology Adoption: Lessons Learned from the Pandemic
2020 was a year of change for everyone. Companies were forced to rapidly move employees to remote work. Staff figured out the logistics of sharing home office space with spouses, roommates or elearning children. Restaurants, retail and other business to customer operations quickly deployed contactless, digital methods that kept things running.Other companies, like accounts receivable extended business offices (EBOs) experienced …
3 Brand Reputation Tactics To Improve Your Online Presence
People who receive a communication about an unpaid bill may not trust it at first glance. With the prevalence of scams, many consumers like to confirm your company is legitimate before paying. That’s why brand reputation is so important. Consumers searching for you online want to learn more about your company. If your top results are negative Better Business Bureau …
