In the past few years, one phrase has dominated healthcare shows, news and blogs: patient financial experience. And there’s good reason. Many offices excel at making appointments and treating patients. But the positive patient experience often goes downhill during billing and payment. Adding emphasis on patient financial experience to your office workflow can be difficult. But if you want to …

Customer centric practices are quickly becoming a deciding factor for which businesses thrive and which go under. For instance, this article cites a study from 2016 which found “89% of companies expect to compete mostly on the basis of customer experience, versus 36% four years ago.” In the last two years, the demand for seamless customer experience has only grown …

More and more individuals have access to the internet via smart phones and other portable devices. And for many consumers, the ability to pay online is their preferred method for resolving their financial obligations. Considering these facts, the value of offering your patients the option to pay through an online payment portal is undeniable. 40% Average Year Over Year Increase …