PDCflow 2018 HALL OF FAME

Celebrating the accomplishments and success of our clients

PDCflow 2018 Hall of Fame Inductees


OVERALL DIGITAL TRANSACTION GROWTH

Niagara Falls Memorial Medical Center

NFMMC is a  full-service, 171-bed regional medical center with extensive inpatient and outpatient services including The Heart Center of Niagara, Niagara Wellness Connection Center, Wound Center of Niagara, Niagara Metabolic & Bariatric Services, The OB/GYN Center and UBMD Orthopaedics & Sports Medicine. They also offer a comprehensive range of surgical services.

Their PDCflow Story

NFMMC was one of PDCflow’s first healthcare clients to sign on after the creation of a customer user interface in 2005. Due to their early implementation of PDCflow Payment Hub services in early 2007, the hospital has been able to expand and scale their payment services along with their facilities and community reach.

All methods of payment collection – employee entered payments, web and mobile initiated payments and recurring payments – have grown over the last decade.

Any internet connected device can become a virtual terminal with the PDCflow Payment Hub. This allows NFMMC to add employee users and departments (with the ability to separate out reporting by location and department as needed).

Since 2007, more consumers have moved to digital payments with debit and credit cards and patient payment responsibility has increased significantly. NFMMC was positioned to quickly and easily scale with this change, accepting more patient responsibility payments.

As a result, their digital payments have grown year-over-year at an average of 15.96%.

Image

NFMMC opened up web payments to their patients immediately in 2007 and have seen this payment channel increase as a preferred method of payment each year since. Their self-serve payment growth has averaged 21.73% over the past ten years.

The sheer convenience of offering web payments to our patients has helped to increase our collection effortsJudy Conti, Manager, Patient Accounts

Thank you NFMMC!


HIGH SUCCESS RATE OF ESIGNATURES ACQUIRED FOR PAYMENT CONSENT

Agency of Credit Control

Agency of Credit Control, Inc. is one of the oldest and most respected billing and debt collection service providers in the Rocky Mountain region. With nearly 60 years of bad debt recovery and accounts receivable management, an expert staff and state of the art technology, Agency of Credit Control, Inc. is able to provide its clientele superior service and performance. Agency of Credit Control serves a variety of local, regional and national clients in the healthcare, retail and utility industries.

As a full-service collection agency, ACC offers services ranging from pre-collect/early-out billing to credit reporting and post judgment collection. ACC serves all industries and can help collect any outstanding debt, but specializes in a few areas.  These include: medical, dental, utility, retail and property management.

Their PDCflow Story

In 2007, Agency of Credit Control became one of the first third party collection agencies to use the PDCflow front end to process their one-time and recurring ACH payments.

In 2014, the agency added Credit Card Processing, Online Payments and eSignature for Payment Consent to their PDCflow Payment Hub.

They have had consistent success getting signed consent for both one-time payments and post-dated or recurring payments since implementing eSign+ Payments.

Success Rate of Signatures Acquired

2014 – 65.66%
2015 – 72.79%
2016 – 76.43%
2017 – 76.24%
2018 YTD – 72.56%

These payments and schedules for debit card and ACH now take as little as a few minutes to be processed instead of days or weeks–while now meeting Regulation E compliance.

Thank you ACC!


GROWTH OF ONLINE PAYMENTS

Albany Memorial Hospital

Albany Memorial Hospital first opened its doors in 1868, serving those less fortunate members of the community who were unable to pay for their care. They recently celebrated a historic milestone – 150 years of service and commitment to the Albany region.

Albany Memorial is full-service community hospital with an Emergency Department staffed 24 hours a day, 7 days a week. The hospital offers a vast range of services including specialized medical and surgical units, same-day surgery and inpatient care.

Albany Memorial includes an ACE Center (Acute Care for Elders) providing specialized medical care for the elderly. In recent years, Albany Memorial has received state and national recognitions for high-quality care. Some of these include:

  • Accreditation as a Chest Pain Center by the Society of Cardiovascular Patient Care
  • Designated Stroke Center by the New York State Department of Health
  • Accreditation for our Center for Wound Care & Hyperbaric Medicine
  • Recipient of the American Heart Association/American Stroke Association’s Get With The Guidelines (GWTG) – Stroke Silver Plus Quality Achievement Award

Their PDCflow Story

Albany Memorial Hospital became a PDCflow Payment Hub client in August of 2008, utilizing employee initiated payments and setting up a payment button on their website to accept online payments.

With the ability to set up unlimited employee users and departments, Albany was able to take payments and easily pull reporting for each department.

With their adoption of digital payments now in its tenth year, Albany has seen significant growth in web and mobile payments made on their online payment center. Online payments have grown from 3.10% of their total payments processed in 2008 to 29.05% in 2017. Online payments for 2018 are expected to exceed 40% of Albany’s total payments processed.

Web payments are extremely important with today’s technology.Wendy Narbon, Finance/Treasury,
St. Peter's Hospital

Growth of Online Payments

PDCflow 2018 Hall of Fame

Thank you Albany Memorial Hospital!


PDCflow 2018 Hall of Fame Reseller

Outsource Realm

Outsource Realm

Outsource Realm, headquartered in Arcade, New York, is owned and operated by Amy Hope and LaDeena Gilleland. Outsource Realm was formed in 2006 when it began reselling PDC services.  To date, Outsource Realm has set up 34 accounts–all in the hospital and healthcare industry.

Customer service is the driving force behind the collection and payment services Hope and Gilleland offer to their clients. When a client decides to move forward with utilizing PDCflow, the team provides in-person training sessions to the employees at each department or location.

Aside from Outsource Realm, the duo owns a collection agency that also uses the PDCflow Payment Hub. The use of the payment hub makes paying convenient and easy for both the consumer and their staff.

“Our agency strives to maintain and have “clients for life” by being more than just our client’s collection agency. We consider ourselves a resource for them. Offering them the “payment tools” (PDCflow) our collectors use to successfully collect their accounts displays our desire to be an effective business partner for them.

Sharing the tools we use for our success with them displays a genuine sense of the care and appreciation we have for them and the business they send our way.  Time is money and use of the payment hub enables our clients to reduce the number of accounts they send to us for collections, thus saving them money on the bad debt side of their business.” -Amy Hope

Amy Hope

Amy Hope

LaDeena Gilleland

LeDeena Gilleland

Thank you Outsource Realm!