CASE STUDY: BAYVIEW SOLUTIONS
FLOW + PAYMENTS
Reduce Chargeback Risk & Increase Card Not Present Payment Consent
Case Study Overview
THE CLIENT
Bayview Solutions LLC is an accounts receivable management company based in St. Petersburg, Florida established in 2008.
THE CHALLENGE
Bayview Solutions was looking for a tool that would significantly speed up the signature authorization process when getting payment consent and keep them in compliance with all payment regulations while reducing their chargeback risk.
PDCflow FLOW + PAYMENTS SOLUTION
Implementation of the Flow + Payments solution increased Bayview’s ability to obtain a secure signature on any payment (one-time and recurring) from days to minutes while keeping them compliant with Regulation E. The downloadable audit report proving identity and consent reduced their overall chargeback rate.
THE RESULTS
Bayview Solution has a successful signature request return rate of 74% since implementation of Flow + Payments in 2016. Bayview allows 5 days for a consumer to authenticate and complete a signature request on a payment, but estimates most are completed within the same day. Effectively reducing the time from a promised payment to a completed payment from days to hours and minutes. Bayview also witnessed a decrease in the number of reported chargebacks.
