CASE STUDY: BAYVIEW SOLUTIONS
FLOW + PAYMENTS

Reduce Chargeback Risk & Increase Card Not Present Payment Consent

 
Case Study Overview

  • THE CLIENT

    Bayview Solutions LLC is an accounts receivable management company based in St. Petersburg, Florida established in 2008.

Reduce Chargeback Risk
  • THE CHALLENGE

    Bayview Solutions was looking for a tool that would significantly speed up the signature authorization process when getting payment consent and keep them in compliance with all payment regulations while reducing their chargeback risk.

  • PDCflow FLOW + PAYMENTS SOLUTION

    Implementation of the Flow + Payments solution increased Bayview’s ability to obtain a secure signature on any payment (one-time and recurring) from days to minutes while keeping them compliant with Regulation E. The downloadable audit report proving identity and consent reduced their overall chargeback rate.

  • THE RESULTS

    Bayview Solution has a successful signature request return rate of 74% since implementation of Flow + Payments in 2016. Bayview allows 5 days for a consumer to authenticate and complete a signature request on a payment, but estimates most are completed within the same day. Effectively reducing the time from a promised payment to a completed payment from days to hours and minutes. Bayview also witnessed a decrease in the number of reported chargebacks.

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