Training your team to recognize call baiting while they are in a conversation with a consumer is important to your business. Download How To Respond to Call Baiting Questions. Based on information provided in an educational webinar by the debt collection professionals of the California Association of Collectors

To view the full article based on their presentation, please see: Debt Collection Practices: Call Baiting Tells and How to Respond.

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Call Baiting Questions How to Respond