Dealing with stalls and objections to debt collection payments is a daily part of a collector's job. Equipping your collection team to handle these in a positive way is an essential aspect of collection training.

Download this guide to learn:

• three steps collectors can take to overcome payment objections

• tips on how collectors can handle conversations with different generations

• the different personality types of consumers and how to train your collectors to recognize them

• how to arm collectors with the tools to deal with any consumer, no matter what emotions they are having while on a call

This topic was covered in depth in a webinar by past California Association of Collectors president, Kelly Parsons-O'Brien. To read a webinar follow up article on stalls and objections in debt collection, please see: Successful Debt Collection Techniques to Overcome Objections.