Call centers for highly regulated industries (such as accounts receivable and healthcare) have many compliance regulations and laws to consider when collecting payments and sending documents. Operations managers want to ensure that all regulations are being followed and minimize the risk of error and fraud.
The traditional call center payment method – a consumer relaying sensitive card data to an agent over the phone – opens businesses to higher PCI compliance scrutiny and potential risk.
With FLOW Technology, you can:
- Allow your agents to remain on the phone with consumers while they enter their sensitive payment information.
- Standardize the workflow every agent uses so regulations are met automatically.
- Reduce friction and improve the experience the consumer has with your business.
- Increase collected payments and agent close rates on accounts.
Get the solution brief and contact us to learn more about FLOW Technology for call centers.