In this video, PDCflow Sales and Marketing Manager Dawn Updike interviews Mike Frost, partner at Malone, Frost, Martin PLLC. Frost discusses:

  • pass through vs direct consent compliance for email and text in debt collection.
  • how new technology changes the way we view validation forms sent via email.
  • TCPA violations and how they impact texting with consumers.
  • balancing the actions it takes to run your business with managing associated risks.
"There's always a solution to a problem. First, you have to define what that problem is. And we're doing that today with text and email. And with every different form of communication that the ARM industry is going to use.
What are those problems associated with those types of communications? And then figuring out the solutions that surround them."

About the Presenter
Mike Frost of Malone Frost Martin PLLC

Mike Frost

Malone Frost Martin PLLC

Mike Frost is a partner at Malone, Frost, Martin PLLC headquartered in Dallas, Texas. He leads the firm’s regulatory, compliance, and general counsel services from the Cedar Falls, Iowa office. He provides counsel, consultation, complex transactional and litigation defense services to collection agencies, law firms, credit reporting agencies, data providers, creditors, venture capitalists, private equity, and various other businesses focused on the credit and collections industry.

Compliance in Accounts Receivable

Continue learning with PDCflow resources

Compliance Risk Assessment and Preparing for Digital Communication in AR
Your Compliance Management Plan: Understanding the Impact of the CFPB’s 2022 Enforcement and Supervision Priorities for Consumer Finance, Credit and Collections
Compliance Management System Guide

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