July 11, 2019

Joann Needleman of Clark Hill Law and Kelly Parsons-O’Brien, former CAC President and President of Pacific Credit Services, discussed how the CFPB’s Notice of Proposed Rulemaking will enhance the consumer experience.

Learn from Needleman’s legal and regulatory expertise and Parsons-O’Brien’s operational industry knowledge and gain insight on:

  • What the NPR looks to accomplish
  • What agencies should be doing now to prepare
  • Tools/tactics on how to get consumers comfortable with your agency
  • Why the initial communication is so crucial
  • What you can do to create a positive first impression
This free webinar was held on Thursday, July 11th, 2019.

About the Panelists

Joann Needleman Enhancing the Consumer Experience Webinar Panelist
Joann Needleman
Clark Hill Law

Has been practicing law in the credit and collection industry for 25 years. She has served as a member of the CFPB's Consumer Advisory Board and as President of the Board of Directors of the National Creditors Bar Association. She is currently in several working groups whose focus is dissecting and understanding the Proposed Debt Collection Rule in order to assist her clients with implementation.

Kelly Parsons - Enhancing the Consumer Experience Webinar Panelist
Kelly Parsons-O'Brien
Pacific Credit Services

Is President of Pacific Credit Services and has served as President of the California Association of Collectors. She is a third generation debt collector and has worked for her family business for 26 years. She has a passion for collections and has spent most of her career helping collectors reach their best potential.