The New Dynamic of Healthcare Collections Webinar
November 15, 2019

As high deductible plans become the norm, more healthcare costs are falling to patients to pay out of pocket. As a result, many bills go unpaid. This has caused an increase in lawsuits from many hospitals as documented by the New York Times

The optics of this practice is concerning for many healthcare organizations. Lawsuits are seen as an overly aggressive collection tactic. Healthcare organizations are now looking to adjust their collection policies and procedures to maintain a positive public image.

Join this webinar, sponsored by PDCflow, as a panel of leading healthcare collection experts discusses how to navigate this new dynamic.

This free webinar was held on Friday, November 15th from 1:00 - 2:00 pm EDT.

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About the Panelists
Jay Gonsalves Action Collection Agency
Jay Gonsalves
Action Collection Agency

Jay Gonsalves is the President of Action Collection Agency located in Middleboro, Massachusetts. He served as President to ACA International, Inc in 2008/2009 and as President to the New England Collectors Association from 1998 - 2000.

Christian Lehr Healthcare Collections
Christian Lehr
Healthcare Collections, Inc.

Christian Lehr is the Co-Owner at Healthcare Collections, LLC located in Phoenix, Arizona and collects exclusively on medical debt. He joined Healthcare Collections-I, LLC. (HCI) in 1999 after having worked in the printing and software industries. He is a second-generation owner with his step-father and partner, Paul Peach.

Christian is currently serving as a Board Member of ACA International. His previous roles with ACA International include serving on its Council of Delegates, Health Care Committee, and chairing both the Website Committee and the Unit and State Affairs committee. Christian has also been awarded the ACA International Scholar and Fellow designations.

At the state level, Christian is a past President and current board member of the Arizona Unit of ACA International.

Judd Peak Frost-Arnett
Judd Peak

Judd Peak is the Chief Compliance Officer and General Counsel at Frost-Arnett Company. He is responsible for the creation, implementation and continual oversight of the enterprise-wide Compliance Management System (CMS). In this role, he ensures that the compliance program aligns with overall Frost-Arnett corporate strategy, business plan and code of ethics. He also oversees the corporate legal and risk management functions of the organization.