THE COMPASSIONATE FRAMEWORK FOR HEALTHCARE COLLECTIONS
Webinar: The Compassionate Framework for Healthcare Collections
June 17, 2021
1 PM EDT
Join Mary Shores, CEO & President of Midstate Collection Solutions and Creator of the Collection Advantage program on June 17, 1 p.m. EDT.
Mary has been studying neuroscience for the last 15 years in order to create empathetic communication guidelines and scripts for her own agency’s collection agents and now teaches these concepts and strategies to other accounts receivable teams.
Learn the four main pillars that make up the Compassionate Framework for Healthcare Collections. Each pillar offers a necessary tool for patient account representatives to navigate challenging conversations with patients in order to provide a positive patient financial experience.
- How to train patient account representatives to understand and empathize with the overall patient experience.
- What top skill sets to invest in when training patient account representatives.
- How representatives can create connection and avoid or reduce conflict.
- To establish credibility and clear return on investment (ROI) from focusing on communication skills.
About the Panelist
Mary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting collector training and development through The Collection Advantage online training program, which features Mary’s extensive studies into neuroscience and compassion to teach collectors how to execute high-converting, empathetic scripting.