Webinar: The Compassionate Framework for Healthcare Collections
June 17, 2021

Join Mary Shores, CEO & President of Midstate Collection Solutions and Creator of the Collection Advantage program on June 17, 1 p.m. EDT.

Mary has been studying neuroscience for the last 15 years in order to create empathetic communication guidelines and scripts for her own agency’s collection agents and now teaches these concepts and strategies to other accounts receivable teams.

Learn the four main pillars that make up the Compassionate Framework for Healthcare Collections. Each pillar offers a necessary tool for patient account representatives to navigate challenging conversations with patients in order to provide a positive patient financial experience.


  • How to establish connection with patients during the billing and collection process.
  • What skill sets are needed for patient account representatives to collect balances successfully.
  • How to bridge the current gap in patient healthcare collections.
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    This free webinar was held on Thursday, June 17th at 1:00 pm - EST.

    About the Panelist

    Mary Shores, Speaker and Author

    Mary Shores

    Shores Communication

    Mary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting collector training and development through The Collection Advantage online training program, which features Mary’s extensive studies into neuroscience and compassion to teach collectors how to execute high-converting, empathetic scripting.

    Communication in Accounts Receivable

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