Between the business regulations, HR concerns, and TCPA rules directing your internal policies and procedures, it’s hard to believe there is more your call center should think about. However, taking payments means there are multiple payment processing compliance rules your business must follow too. Keeping all of your regulations straight is time-consuming. That’s why many call centers have begun to …
Call Center PCI Compliance: Keeping Agent Payments Safe
For many businesses, good call center agents are the best way to increase revenue collected and close more accounts. The front line agent’s job is to provide a great customer experience and in many cases take payments. This means contact and call centers must comply with PCI requirements.Phone Payment Risks for Call Centers Most call centers use some form of …
PCI Compliance Requirements and Why You Should Outsource Them
Share this ArticleGuest article contribution by Joann Needleman and Ann Lemmo of Clark Hill Law. Cash may be king, but credit is power. More people are relying on credit cards as their main source of payment. Businesses have responded by making credit card payments easier and more accessible, including in paying off debt. However, the reliance on credit cards has …
Credit Card Compliance: Marriott Credit Card Breach Lessons
Last updated March 2023 Beginning as early as 2014, Starwood hotels, now owned by Marriott, experienced a massive credit card data breach reportedly at the hands of Chinese hackers. The data breach may have exposed the personal information of as many as 500 million guests of the hotel chain.Impact of a Credit Card BreachOnce the news of this breach became …
PCI DSS Compliance Takes Year Round Commitment from Your Payment Processor
Last updated February 2023 When you pay for goods or services online, you expect businesses to follow compliance measures to keep your personal information secure. PCI DSS compliance (Payment Card Industry Data Security Standard) gives consumers this same confidence in your organization. Customers need to know that every time they make a credit card payment, their information is being safely …
How To Comply with EFTA Regulation E: Legal Experts Explain
Last updated April 2023 Regulation E is a well-known, but often confusing regulation found within the Electronic Fund Transfer Act (EFTA). The EFTA was put in place to protect consumers who make payments via an electronic transfer.What is the Electronic Funds Transfer ActThe Electronic Funds Transfer Act (EFTA) (15 USC 1693 et seq.) of 1978 is intended to protect individual …
Payments Compliance: What to Know and How PDCflow Helps
There are many ways businesses must adhere to payment compliance. What’s more, it can get complicated to keep track of the requirements to follow, even though violating this payment processing compliance could lead to litigation or crippling fines. For many companies, the simplest solution is to rely on the software you use to help you reach your compliance goals. Here …
What Does PCI Compliance Mean for your Business?
Last Updated April 2023 Do you know what it means if your payment processor has told you they maintain most of the burden for PCI DSS compliance? Does this change the rules your business must follow or what PCI DSS compliance means to you? While a PCI compliant processor might offer features that ease merchant responsibility, you are still expected …
6 Main PCI DSS Compliance Goals
Payment Card Industry (PCI) rules were created to ensure businesses are providing a safe digital environment for consumers to make credit card payments. Following these PCI guidelines keeps you in compliance with industry rules and also keeps you and your consumers safe from data breaches. With a larger number of employees now working remotely, understanding the basic PCI goals and …
What is Regulation E Electronic Signature Compliance
Consumer habits are hard to change. Think about when you first were introduced to online banking or online shopping. Were you hesitant? Now, these actions are commonplace. Just like online shopping, electronic signatures have become standard for payment authorizations, loan contracts and medical documents. Companies can take customer communication preferences into account, gather esignatures through a text or email, and …
