Between the business regulations, HR concerns, and TCPA rules directing your internal policies and procedures, it’s hard to believe there is more your call center should think about. However, taking payments means there are multiple payment processing compliance rules your business must follow too. Keeping all of your regulations straight is time consuming. That’s why many call centers have begun …

Last updated March 2023 For many businesses, good call center agents are the best way to increase revenue collected and close more accounts. The front line agent’s job is to provide a great customer experience and in many cases take payments. This means contact and call centers must comply with PCI requirements.Phone Payment Risks for Call Centers Most call centers …

Share this ArticleGuest article contribution by Joann Needleman and Ann Lemmo of Clark Hill Law. Cash may be king, but credit is power. More people are relying on credit cards as their main source of payment. Businesses have responded by making credit card payments easier and more accessible, including in paying off debt. However, the reliance on credit cards has …

Last updated March 2023 Beginning as early as 2014, Starwood hotels, now owned by Marriott, experienced a massive credit card data breach reportedly at the hands of Chinese hackers. The data breach may have exposed the personal information of as many as 500 million guests of the hotel chain.Impact of a Credit Card BreachOnce the news of this breach became …

Last updated February 2023 When you pay for goods or services online, you expect businesses to follow compliance measures to keep your personal information secure. Payment card industry data security standard compliance (PCI DSS compliance) gives consumers this same confidence in your organization. Customers need to know that every time they make a credit card payment, their information is being …

Last updated April 2023 Regulation E is a well-known, but often confusing regulation found within the Electronic Fund Transfer Act (EFTA). The EFTA was put in place to protect consumers who make payments via an electronic transfer.What is the Electronic Funds Transfer ActThe Electronic Funds Transfer Act (EFTA) (15 USC 1693 et seq.) of 1978 is intended to protect individual …

Last updated May 2023 There are many ways businesses must adhere to payment compliance. What’s more, it can get complicated to keep track of the requirements to follow, even though violating this payment processing compliance could lead to litigation or crippling fines. For many companies, the simplest solution is to rely on the software you use to help you reach …

Last Updated April 2023 Do you know what it means if your payment processor has told you they maintain most of the burden for PCI DSS compliance? Does this change the rules your business must follow or what PCI DSS compliance means to you? While a PCI compliant processor might offer features that ease merchant responsibility, you are still expected …

Updated September 2020 In financial services, the constantly changing regulatory environment can make it difficult to plan ahead. How do you know what compliance technology solutions you need to move your business in a positive direction?Planning For a Compliant Future in ARMShifts in government policies can bring uncertainty. With the recent Supreme Court decision regarding the CFPB’s structure and the …