[Best Practices] Telephone Communications in Debt Collection

There is much regulation in the credit and collection industry about what you can and cannot say on a call. Because of this, collection agencies must strive to keep calls uniform, no matter what agent is collecting the debt.

Download these Best Practices detailing:

  • call scripts
  • tips on how collectors can handle the various situations they may encounter when on a call
  • what phrases a collection agent should avoid when speaking with a consumer.

The information provided comes from members of the California Association of Collectors as provided in their webinar series: Collection Boot Camp.

To view the full article based on their presentation, please see Collection Boot Camp: Telephone Collection Communications.

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Telephone Communications in Debt Collection Best Practices