[How-To] Respond to Complaints and Disputes
Disputes, stalls, and objections are part of the daily work load for collection agencies and departments. Do you have a plan in place to handle these issues, no matter how they come into your office?
Download this How-To sheet detailing best practices for handling collection disputes. The information provided comes from members of the California Association of Collector's Members as provided in their webinar series: Collection Boot Camp.
To view the full article based on their presentation, please see: Collection Boot Camp: How to Respond to Collection Disputes.
Reduce disputes while providing a positive consumer experience with PDCflow's software. With FLOW Technology, your agents can send a billing statement to review line-by-line with the consumer while the agent has them on the phone.
Learn more about using email and text to securely deliver billing statements and take payments. Request a demo.