Increase Debt Recovery with the ‘Goldilocks Zone of Connection’

Increase Debt Recovery with the ‘Goldilocks Zone of Connection’

Are your collectors stuck in the friend zone with consumers? In other words, are your collectors sympathetic to consumers to the point where they feel bad asking for payment and don’t collect any money or only a small amount? Or, maybe it’s the opposite problem. Are your collectors so aggressive on collection calls that their words and behavior land them …

What is a Digital Accounts Receivable Strategy and Why Do You Need One?

What is a Digital Accounts Receivable Strategy and Why Do You Need One

Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward.What Is a Digital Accounts Receivable Strategy A digital accounts receivable …

Marketing Messaging: Making It Work for Accounts Receivable

Marketing Messaging: Making It Work for Accounts Receivable

The way accounts receivable businesses operate is changing. Consumers and potential clients spend more time researching companies online and less speaking directly to your business. That means your agency’s website must speak to visitors as clearly as possible. A concise marketing message and clear website copy can help you communicate to all your audiences. Use messaging properly and you will …

Positive Language: The Secret To Collecting More On Delinquent Accounts

Positive Language The Secret to Collecting More on Delinquent Accounts

Speaking to consumers about delinquent accounts can stir up negative emotions. Retraining yourself and staff to replace negative language or neutral phrases with positive language can have a big impact on your debt collection calls. To optimize your consumer interactions through positive communication, first focus on tone, intentional language, and breaking negative habits that impact calls.Intentional Positive Language and TonePeople …

Build Your Consumer Connection Pyramid: One Word at a Time

Build Your Consumer Connection Pyramid - One Word at a Time

Share this ArticleToday’s post is a guest blog written by Mary Shores, agency owner of Midstate Collection Solutions. The coronavirus has touched every one of us in some way and caused a great amount of fear and uncertainty. At the same time, it has required us to isolate ourselves, which means the need for true human connection has never been …

Good Communication Skills: The Future of the Collections Industry

Good Communication Skills: the Future of the Collections Industry

At this time of economic uncertainty, good communication skills have become a popular topic for experts in the debt collection industry. The role of communication now and in the future of debt collection was discussed at length during last month’s special Home Edition of Collector.Live! Several presenters took advantage of their time during the day-long virtual presentation to talk about …

Collector.Live! Home Edition: Home Office Set Up

Collector.Live! Home Edition: Home Office Set Up

In the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event.  Unlike past paid events, Collector.Live! Home Edition was held at no …

Tips for Good Website Design So Your Collection Agency Can Take More Payments

Tips for Good Website Design So Your Collection Agency Can Take More Payments

Share This Article The sudden change in daily life due to the coronavirus has businesses moving more operations online. Debt collection agencies are now working with remote staff or smaller teams, and are struggling with several state laws blocking collection activity. Agencies should now put a greater focus on good website design to make sure consumers can still make payments …

Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle

Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle

The coronavirus pandemic has been hard on the industry, causing debt collection companies to make quick decisions to keep staff safe and agencies running compliantly through remote work. Along with this, every day more news comes out about debt collection restrictions across the country. The combination of unprecedented unemployment numbers and the negative perception of debt collectors has caused some …

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

Share this ArticleThis article was written by Joann Needleman and Ann E. Lemmo, and originally was published by Clark Hill Law, and is republished here with permission. The collections and servicing industry and call centers are being hit hard as a result of COVID-19. Agencies and businesses are scrambling to supply their staff with the hardware and software to work remotely …

The Industry’s Digital Delay May Be An Advantage – But You Must Answer These 3 Questions

The Industry’s Digital Delay May Be An Advantage

Share this ArticleThis article, which originally appeared on insideARM, is part of the iA Think Differently series and was authored by Matthew Snedden, Chief Operating Officer of Beyond Investments. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry. It is undeniable that the …

Debt Collection Call Tips: Quality Over Quantity

Debt Collection Call Tips: Quality Over Quantity

Consumers are becoming harder than ever to reach. Call blocking, call screening, and consumer preference for text, email, and other digital communication methods make right-party contact on a collection call more difficult. Many debt collection industry professionals have recognized this trend. Instead of speeding through debt collector calls to increase the number of contacts made each day, many are advocating …